Set up Wi-Fi Plus to extend your home Wi-Fi

How to change your SSID or password or move your Wi-Fi extender

TELUS Wi-Fi Plus allows you to expand the range of your home wireless network using the Actiontec WCB3000N or WEB6000Q Wi-Fi extender. These devices broadcast in both the 2.4 GHz and 5.0GHz bands. See below for more information on changing your wireless SSID/password, moving your Wi-Fi extender, or in-home Wi-Fi overall.

WCB3000N Wi-Fi Extender: If you have an extender with the WCB3000N label on the front, you can download the Data Sheet or User Manual for more information. Images are included in these documents for reference.

WEB6000Q Wi-Fi Extender: If you have an extender with the WEB6000Q label on the front, you can download the Data Sheet or User Manual for more information. Images are included in these documents for reference.

Changing your wireless network name (SSID) and/or password

By default, your Wi-Fi extender will have the same network name (SSID) and password as your Actiontec gateway. To customize your Wi-Fi extender network name and password, follow these steps:

  1. Launch your web browser of choice (for example, Internet Explorer or Firefox, or Google Chrome)
  2. Type the following into the address bar: 192.168.1.254
  3. From your keyboard, press Enter. The Home screen will be displayed

  4. Locate the IP address of the Wi-Fi extender on the Home screen. It will take the form 192.168.1.xxx in the section indicated above
  5. Type or copy and paste the IP address of the extender into your web browser’s address bar
  6. From your keyboard, press Enter. The Wi-Fi extender Home screen will be displayed
  7. To log in, type the following information:
    • Username: admin
    • Password: The original password can be found on either the bottom or back of the Wi-Fi extender depending on your device (unless you have already changed it)
  8. Select Login. The main screen will be displayed. If it is your first time logging into your Wi-Fi extender you will be redirected to a screen to change your password
  9. From the top of the screen, select Wireless Setup
  10. Select the Basic Setup link (may appear as Wireless Security) under the Wireless Settings menu on the left
  11. Complete the following fields:
    • Wireless Network Name: The name you and others will see when searching for your wireless network
    • Under Security Settings, leave WPA selected.
    • Change the entry in Password Phrase (may appear as PSK Key) to your desired network password

      Note: Your password must 8 to 63 characters long and can be made up of letters, numbers, or special characters
13. Select Apply

Moving your Wi-Fi extender

If you need to move your Wi-Fi extender to another location in your house, use the following instructions. Keep in mind that moving your Wi-Fi extender may result in decreased connectivity in certain areas . Instructions will vary depending on number and location of Ethernet jacks in your home. Be careful not to confuse a phone jack with an Ethernet jack: an Ethernet jack looks very much like a phone jack, but is slightly larger.

If your home is not wired with Ethernet jacks everywhere, please contact us for assistance. We may need to send a technician to install a new Ethernet jack for you (charges may apply).

If your home is wired with Ethernet, use the following steps:
  1. Remove the Wi-Fi extender from its current location by disconnecting the Ethernet cable and power cord
  2. Move the Wi-Fi extender to the area in which you are experiencing Wi-Fi issues
  3. Plug the Ethernet cord into the Ethernet 1 plug on the back of the Wi-Fi extender
  4. Plug the other end of the Ethernet cable into the Ethernet jack at the new location
  5. Plug in the power cord from the back of the Wi-Fi extender to a power outlet
  6. Retest your Wi-Fi connection

Multiple Wi-Fi networks at home

By default, a TELUS customer with an Actiontec Wi-Fi extender will have multiple Wi-Fi networks (SSIDs). Once you have connected to all the networks, your wireless device should automatically choose the closest and/or strongest Wi-Fi network available. You can also manually specify which Wi-Fi network to connect to using your device’s list of available networks.

Here are examples of the networks that should appear:

  • TELUS Gateway: TELUS1234
  • Extender 2.4 GHz: TELUS-1234-2.4G
  • Extender 5.0 GHz: TELUS-1234-5G

If you have the Advanced Wi-Fi Modem (T3200M) and a Wi-Fi extender, you will have 4 networks in your home:

  • Gateway 2.4 GHz: TELUS1234-2.4G
  • Gateway 5 GHz: TELUS1234-5G
  • Extender 2.4 GHz: TELUS-1234-EXT-2.4G
  • Extender 5.0 GHz: TELUS-1234- EXT-5G

Note: the network name for your Wi-Fi extender may differ depending on how your TELUS technician has named it.

The password for all your Wi-Fi networks will be the same as your TELUS Gateway’s Wi-Fi password, unless you have changed it.

To learn about the difference between 2.4 GHz and 5 GHz, and to better understand which network you should connect to, visit our dual-band article.

User device compatibility with dual bands

To confirm if your user device is compatible with the dual 2.4 and 5.0 GHz bands, you can do a quick check by looking at the list of available Wi-Fi networks on your device. If the 5.0 GHz Wi-Fi network above does not appear, your device is most likely not dual band.

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