Auto-renew Mobility rate plans or add-ons

How to use My Account or #123 to auto-renew your rate plans or add-ons

What you need to know

If you maintain a 30-day rate plan or add-on on auto-renewal on a credit card, your remaining balance will continue to carry forward without a top-up.

If you choose to use your balance for the auto-renewal, you need to ensure that you have a sufficient balance for the renewal. Otherwise, the rate plan or add-on will expire and you may incur pay-per-use charges.

Note: A sufficient balance is an amount equal to the feature amount. For example, If you have a $5 feature, you must have at least $5 available.

We'll provide an SMS notification to let you know if your feature renewal was successful. Refer to these notifications to avoid pay-per-use charges.

Using your computer

  1. Log in to your TELUS My Account
  2. Select the Mobility Plans & Devices tab
  3. Select Change plans & add ons
  4. Choose from the available selections, Select next
  5. Review the summary and select accept changes
  6. Wait for confirmation that your transaction was successful

Using IVR on your TELUS Prepaid device

  1. Call #123 and enter your PIN when prompted
  2. Select option #3 then follow the prompts to add or change your auto-renewal
  3. Wait for confirmation that your selection was successfully updated.

Note: If calling 1-877-277-7745 from another device, you will need to enter your subscriber number and PIN before adding or changing your auto-renewal status.

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