Set up Unexpected Activity Alert notifications

Receive notifications whenever unusual activity occurs in your home

What are Unexpected Activity Alert notifications?

Based on your normal activity patterns, the TELUS SmartHome Security system can send you notifications whenever unusual activity occurs in your home. This is a useful tool to help monitor your home for any activity that’s outside of your usual or expected routine.

Important
: This feature requires at least 30 days of activity before it can start learning your normal activity patterns and start generating alerts. New accounts or accounts that reset the Unexpected Activity Alert notification must wait 30 days before new notifications can be generated.

Setting up Unexpected Activity Alerts using the web portal

Log into the
web portal
Click
Notifications
Click the pencil icon on the Unexpected Activity notification
Click the toggle switch to enable/disable Unexpected Activity notifications
In Eligible Sensors/Devices, click to select the devices you'd like to receive notifications from
In During this time frame, click to select either:
- At All Times
  to receive notifications whenever an Unexpected Activity Alert occurs
- Only During the Following Times
  to select a specific time period notifications are allowed for this notification
Using the Sensitivity dropdown menu, select the notification sensitivity level
- Note
  : The sensitivity level is used to increase or decrease the amount of Unexpected Activity Alerts that are sent. A higher sensitivity means you will most likely receive more notifications.
To add notification recipients, click
+ Add Recipient
Click to select the desired recipients from the Address Book, or
+ New
to add an unlisted recipient
- Note
  : Unexpected Activity Alert notifications can only be sent via push notifications to push-notification enabled mobile devices or via email.
Click
Close
Verify the notification is configured with the correct settings
Click
Save

Setting up Unexpected Activity Alerts using the TELUS SmartHome app

Log into the TELUS SmartHome app
Tap
Menu
(3 lines) at the top left hand corner of the screen
Tap
Notifications
Tap
Manage for All Participants
Tap
Unexpected Activity
Tap the toggle switch to enable/disable Unexpected Activity notifications
In Eligible Sensors/Devices, tap to select the devices you'd like to receive notifications from
In During this time frame, tap to select either:
- At All Times
  to receive notifications whenever an Unexpected Activity Alert occurs
- Only During the Following Times
  to select a specific time window using the dropdown menus
Using the Sensitivity dropdown menu, select the notification sensitivity level
- Note
  : The sensitivity level is used to increase or decrease the amount of Unexpected Activity Alerts that are sent. A higher sensitivity means you will most likely receive more notifications.
To add notification recipients, tap
+ Add
Tap to select the desired recipients from the Address Book, or tap
+ Add Contact
to add an unlisted recipient
- Note
  : Unexpected Activity Alert notifications can only be sent via push notifications to push-notification enabled mobile devices or via email.
Tap
Close
Verify the notification is configured with the correct settings
Tap
Save
- Note
  : Unexpected Activity notifications can be reset at any time via the web portal or the TELUS SmartHome app. This option tells the system to reanalyze the property for normal and unexpected behaviors. If this option is selected, the system will require 30 days to reanalyze the property.
Select the
back arrow
at the top left to return to the Notifications page on your app
Ensure that "Unexpected Activity" is toggled on. If not, tap the toggle switch to ensure they are enabled as push notifications

Setting up Unexpected Activity Alerts using the TELUS SmartHome app (iOS versions lower than 4.19)

Log into the TELUS SmartHome app
Tap
Menu
(3 lines) at the top left hand corner of the screen
Tap
Notifications
Tap
Unexpected Activity
Tap the toggle switch to enable/disable Unexpected Activity notifications
In Eligible Sensors/Devices, tap to select the devices you'd like to receive notifications from
In During this time frame, tap to select either:
- At All Times
  to receive notifications whenever an Unexpected Activity Alert occurs
- Only During the Following Times
  to select a specific time window using the dropdown menus
Using the Sensitivity dropdown menu, select the notification sensitivity level
- Note
  : The sensitivity level is used to increase or decrease the amount of Unexpected Activity Alerts that are sent. A higher sensitivity means you will most likely receive more notifications.
To add notification recipients, tap
+ Add Recipient
Tap to select the desired recipients from the Address Book, or tap
+ Add Contact
to add an unlisted recipient
- Note
  : Unexpected Activity Alert notifications can only be sent via push notifications to push-notification enabled mobile devices or via email.
Tap
Close
Verify the notification is configured with the correct settings
Tap
Save

Note
: Unexpected Activity notifications can be reset at any time via the web portal or the TELUS SmartHome app. This option tells the system to reanalyze the property for normal and unexpected behaviours. If this option is selected, the system will require 30 days to reanalyze the property.

Set up Unexpected Activity Alert notifications

What are Unexpected Activity Alert notifications?

Setting up Unexpected Activity Alerts using the web portal

Setting up Unexpected Activity Alerts using the TELUS SmartHome app

Setting up Unexpected Activity Alerts using the TELUS SmartHome app (iOS versions lower than 4.19)

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