Set up Unexpected Activity Alert notifications

Based on your normal activity patterns, the TELUS SmartHome Security system can send you notifications whenever unusual activity occurs in your home. This is a useful tool to help monitor your home for any activity that’s outside of your usual or expected routine.

Important: This feature requires at least 30 days of activity before it can start learning your normal activity patterns and start generating alerts. New accounts or accounts that reset the Unexpected Activity Alert notification must wait 30 days before new notifications can be generated.

1. Log into the web portal

2. Click Notifications

3. Click the pencil icon on the Unexpected Activity notification

4. Click the toggle switch to enable/disable Unexpected Activity notifications

5. In Eligible Sensors/Devices, click to select the devices you'd like to receive notifications from

6. In During this time frame, click to select either:

   • At All Times to receive notifications whenever an Unexpected Activity Alert occurs
   • Only During the Following Times to select a specific time period notifications are allowed for this notification

7. Using the Sensitivity dropdown menu, select the notification sensitivity level

   • Note: The sensitivity level is used to increase or decrease the amount of Unexpected Activity Alerts that are sent. A higher sensitivity means you will most likely receive more notifications.

8. To add notification recipients, click + Add Recipient

9. Click to select the desired recipients from the Address Book, or + New to add an unlisted recipient

   • Note: Unexpected Activity Alert notifications can only be sent via push notifications to push-notification enabled mobile devices or via email.

10. Click Close

11. Verify the notification is configured with the correct settings

12. Click Save

1. Log into the TELUS SmartHome app

2. Tap Menu (3 lines) at the top left hand corner of the screen

3. Tap Notifications

4. Tap Manage for All Participants

5. Tap Unexpected Activity

6. Tap the toggle switch to enable/disable Unexpected Activity notifications

7. In Eligible Sensors/Devices, tap to select the devices you'd like to receive notifications from

8. In During this time frame, tap to select either:

   • At All Times to receive notifications whenever an Unexpected Activity Alert occurs
   • Only During the Following Times to select a specific time window using the dropdown menus

9. Using the Sensitivity dropdown menu, select the notification sensitivity level

   • Note: The sensitivity level is used to increase or decrease the amount of Unexpected Activity Alerts that are sent. A higher sensitivity means you will most likely receive more notifications.

10. To add notification recipients, tap + Add

11. Tap to select the desired recipients from the Address Book, or tap + Add Contact to add an unlisted recipient

    • Note: Unexpected Activity Alert notifications can only be sent via push notifications to push-notification enabled mobile devices or via email.

12. Tap Close

13. Verify the notification is configured with the correct settings

14. Tap Save

    • Note: Unexpected Activity notifications can be reset at any time via the web portal or the TELUS SmartHome app. This option tells the system to reanalyze the property for normal and unexpected behaviors. If this option is selected, the system will require 30 days to reanalyze the property.

15. Select the back arrow at the top left to return to the Notifications page on your app

16. Ensure that "Unexpected Activity" is toggled on. If not, tap the toggle switch to ensure they are enabled as push notifications

1. Log into the TELUS SmartHome app
2. Tap Menu (3 lines) at the top left hand corner of the screen
3. Tap Notifications
4. Tap Unexpected Activity
5. Tap the toggle switch to enable/disable Unexpected Activity notifications
6. In Eligible Sensors/Devices, tap to select the devices you'd like to receive notifications from
7. In During this time frame, tap to select either:
   • At All Times to receive notifications whenever an Unexpected Activity Alert occurs
   • Only During the Following Times to select a specific time window using the dropdown menus
8. Using the Sensitivity dropdown menu, select the notification sensitivity level
   • Note: The sensitivity level is used to increase or decrease the amount of Unexpected Activity Alerts that are sent. A higher sensitivity means you will most likely receive more notifications.
9. To add notification recipients, tap + Add Recipient
10. Tap to select the desired recipients from the Address Book, or tap + Add Contact to add an unlisted recipient
    • Note: Unexpected Activity Alert notifications can only be sent via push notifications to push-notification enabled mobile devices or via email.
11. Tap Close
12. Verify the notification is configured with the correct settings
13. Tap Save

Note: Unexpected Activity notifications can be reset at any time via the web portal or the TELUS SmartHome app. This option tells the system to reanalyze the property for normal and unexpected behaviours. If this option is selected, the system will require 30 days to reanalyze the property.