Set up Unexpected Activity Alert notifications
Receive notifications whenever unusual activity occurs in your home
What are Unexpected Activity Alert notifications?
Based on your normal activity patterns, the TELUS SmartHome Security system can send you notifications whenever unusual activity occurs in your home. This is a useful tool to help monitor your home for any activity that’s outside of your usual or expected routine.
Important
: This feature requires at least 30 days of activity before it can start learning your normal activity patterns and start generating alerts. New accounts or accounts that reset the Unexpected Activity Alert notification must wait 30 days before new notifications can be generated.Setting up Unexpected Activity Alerts using the web portal
- Log into theweb portal
- ClickNotifications
- Click the pencil icon on the Unexpected Activity notification
- Click the toggle switch to enable/disable Unexpected Activity notifications
- In Eligible Sensors/Devices, click to select the devices you'd like to receive notifications from
- In During this time frame, click to select either:
- At All Timesto receive notifications whenever an Unexpected Activity Alert occurs
- Only During the Following Timesto select a specific time period notifications are allowed for this notification
- Using the Sensitivity dropdown menu, select the notification sensitivity level
- Note: The sensitivity level is used to increase or decrease the amount of Unexpected Activity Alerts that are sent. A higher sensitivity means you will most likely receive more notifications.
- To add notification recipients, click+ Add Recipient
- Click to select the desired recipients from the Address Book, or+ Newto add an unlisted recipient
- Note: Unexpected Activity Alert notifications can only be sent via push notifications to push-notification enabled mobile devices or via email.
- ClickClose
- Verify the notification is configured with the correct settings
- ClickSave
Setting up Unexpected Activity Alerts using the TELUS SmartHome app
- Log into the TELUS SmartHome app
- TapMenu(3 lines) at the top left hand corner of the screen
- TapNotifications
- TapManage for All Participants
- TapUnexpected Activity
- Tap the toggle switch to enable/disable Unexpected Activity notifications
- In Eligible Sensors/Devices, tap to select the devices you'd like to receive notifications from
- In During this time frame, tap to select either:
- At All Timesto receive notifications whenever an Unexpected Activity Alert occurs
- Only During the Following Timesto select a specific time window using the dropdown menus
- Using the Sensitivity dropdown menu, select the notification sensitivity level
- Note: The sensitivity level is used to increase or decrease the amount of Unexpected Activity Alerts that are sent. A higher sensitivity means you will most likely receive more notifications.
- To add notification recipients, tap+ Add
- Tap to select the desired recipients from the Address Book, or tap+ Add Contactto add an unlisted recipient
- Note: Unexpected Activity Alert notifications can only be sent via push notifications to push-notification enabled mobile devices or via email.
- TapClose
- Verify the notification is configured with the correct settings
- TapSave
- Note: Unexpected Activity notifications can be reset at any time via the web portal or the TELUS SmartHome app. This option tells the system to reanalyze the property for normal and unexpected behaviors. If this option is selected, the system will require 30 days to reanalyze the property.
- Select theback arrowat the top left to return to the Notifications page on your app
- Ensure that "Unexpected Activity" is toggled on. If not, tap the toggle switch to ensure they are enabled as push notifications
Setting up Unexpected Activity Alerts using the TELUS SmartHome app (iOS versions lower than 4.19)
- Log into the TELUS SmartHome app
- TapMenu(3 lines) at the top left hand corner of the screen
- TapNotifications
- TapUnexpected Activity
- Tap the toggle switch to enable/disable Unexpected Activity notifications
- In Eligible Sensors/Devices, tap to select the devices you'd like to receive notifications from
- In During this time frame, tap to select either:
- At All Timesto receive notifications whenever an Unexpected Activity Alert occurs
- Only During the Following Timesto select a specific time window using the dropdown menus
- Using the Sensitivity dropdown menu, select the notification sensitivity level
- Note: The sensitivity level is used to increase or decrease the amount of Unexpected Activity Alerts that are sent. A higher sensitivity means you will most likely receive more notifications.
- To add notification recipients, tap+ Add Recipient
- Tap to select the desired recipients from the Address Book, or tap+ Add Contactto add an unlisted recipient
- Note: Unexpected Activity Alert notifications can only be sent via push notifications to push-notification enabled mobile devices or via email.
- TapClose
- Verify the notification is configured with the correct settings
- TapSave
Note
: Unexpected Activity notifications can be reset at any time via the web portal or the TELUS SmartHome app. This option tells the system to reanalyze the property for normal and unexpected behaviours. If this option is selected, the system will require 30 days to reanalyze the property.Did this article solve your problem?
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