How to set up your TELUS Online Security account
Follow these instructions to set up your TELUS Online Security plan.
After purchasing a TELUS Online Security plan there are still a few steps required to ‘turn on’ the service. In order to make the process as simple as possible, we’ll share a helpful video and a few tips that will help save you time and effort.
Video on how to set up your account
Before you get started
Set aside a few minutes to go through the account creation. We recommend using a browser and a secure internet connection. It's a good idea to have your wallet handy in case you need to reference certain pieces of identification.
During the setup
To help protect your personal devices and information, or credit and identity*, Norton will ask you some questions. These questions are directly related to information the service will help protect and/or will be used to verify your identity.
Some of these questions may catch you off guard, but Norton captures this information safely and securely and will only use it to provide the service.
Norton may ask you for the following:
- Email address
- Home address
- Social Insurance Number (SIN)
- Drivers license number
- Questions related to your credit profile that are used to verify your identity
You will also have the option of adding additional information if you would like to help protect your credit cards or personal banking.
*If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with TransUnion; and (ii) TransUnion and/or Equifax must be able to locate your credit file that contains sufficient credit history information. If these requirements are not met you will not receive credit features from the bureaus. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring will take several days to begin after your successful plan enrollment.
You’ve completed the account setup
It may seem like a lot of personal information to share but setting up your TELUS Online Security (powered by Norton) account is safe, secure and will help protect you and your family from cybercrime.