Setting up TELUS email for the first time

Step-by-step instructions to set up TELUS email on web browser, smartphone or tablet for first-time users.

This article is for new users of TELUS email. If you have been an existing TELUS email customer and have recently been migrated to Google, visit telus.com/SetUp
.

Accessing your email on a web browser

You can access your TELUS email by visiting email.telus.net
. This link will redirect you to Gmail.com and the “@telus.net” part of your email address will be pre-populated in the username field. Bookmark this page or add it to your favorites for future use.

You can access your calendar and contacts by visiting calendar.google.com
 and contacts.google.com
.

To help you navigate the applications, we have created how-to videos
 to manage your email account.

Mobile devices: Gmail app (recommended)

You can download the Gmail app for the best email experience on your smartphone or tablet. Here are the instructions you need to follow:

Download the app
from the App Store (Apple devices only)
Open the Gmail app
from your home screen
Select
Add account

Note
: If you were already using the Gmail app to access a different account, you can add your new TELUS email account by tapping your profile picture on the top-right corner, and choosing
Add/Use another account
.
Allow access to Google by selecting
Google
and then
Continue
Enter your TELUS email address and select
Next
Enter your password and select
Next
. If you forgot your TELUS email password, you can reset it online by visiting
telus.com/reset
and following the instructions
Your setup is now complete

Mobile devices: Apple Mail app

You can access your TELUS email on the Mail application included with your iPhone or iPad.

Open the
Settings
app from your home screen
Select
Mail
Tap
Accounts
Tap
Add account
Allow access to Google by selecting
Google
and then
Continue
Enter your TELUS email address and select
Next
Enter your password and select
Next
. If you forgot your TELUS email password, you can reset it online by visiting
telus.com/reset
and following the instructions
Select
Save
Your setup is now complete

Laptop or desktop: Using other email programs

We recommend that you access your email on a web browser, using the instructions in the section, Accessing your email on a web browser, above. 

If you want to use an alternative email program to access your TELUS email, follow the instructions below. If you require assistance or need additional support, please contact the provider of your alternative application: 

Step 1: Allow your devices to access your email account

Open your email account in a browser by visiting
email.telus.net
Go to the
Google apps
menu (the 9-dot menu) and select
Account
Select
Security
on the left-hand side
Scroll down to “Less secure app access” and select
Turn on access
Toggle “Allow less secure apps switch” to
On

Step 2: Enable IMAP or POP access

Open your email account in a browser by visiting
email.telus.net
Click on the
gear icon
in the upper right corner and select
See all settings
From the top menu, select
Forwarding and POP/IMAP
In that menu under
POP access
, select
Enable POP
Select
Save changes

Step 3: Update your IMAP or POP settings on your device

Use the information below when updating your settings: 

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Set up TELUS email on your computer, phone or tablet

Instructions on how to set up your recently migrated TELUS email on your devices using email programs such as Outlook, Apple Mail and the Gmail app.

Learn about accessibility at TELUS

Setting up TELUS email for the first time

Accessing your email on a web browser

Mobile devices: Gmail app (recommended)

Mobile devices: Apple Mail app

Laptop or desktop: Using other email programs

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Related articles

Set up TELUS email on your computer, phone or tablet

Instructions on how to set up your recently migrated TELUS email on your devices using email programs such as Outlook, Apple Mail and the Gmail app.