Set up Critical Alert notifications

Opt to receive Critical Alert notifications in the event of an emergency

This article is only for iOS users. If you are looking for the equivalent feature available to Android users, please see our How to override Do Not Disturb mode
 on Android article.

What are Critical Alerts?

If you use an iOS device (i.e. an iPhone or iPad), you can opt-in to receive Critical Alert notifications in the event of an emergency. Critical Alerts
 is a special push notification classification available on iOS devices that plays a sound and sends alarm notifications, even if your iOS device is muted or in Do Not Disturb mode.

Important
: This feature is only available for iOS devices that are on version 12+ and running the TELUS SmartHome app version 4.11.3 or above.

Types of Critical Alerts

Setting up Critical Alerts

You can configure Critical Alerts using the TELUS SmartHome app by following these instructions:

Log in to the TELUS SmartHome app
Tap the menu button (3 lines) on the top left of your mobile app
Tap
Notifications
Ensure that
Push Notifications
are turned on. If not, tap the Push Notifications toggle switch to first enable them
Tap on the
Disabled
text beside Critical Alerts
After being redirected to your iOS device’s settings, select
Notifications
Tap the toggle switch beside Allow Critical Alerts to enable Critical Alerts

Note
: If you are updating or installing SmartHome for the first time, you may be asked to “allow” Critical Alerts. You’ll only have to do this once.

Make sure your iOS device is enabled to allow Critical Alerts. Follow these instructions here to verify or enable this setting:

Navigate to the
Settings
menu of your iOS device
Scroll down to the list of applications and find
SmartHome
Tap
Notifications
Slide the Allow Critical Alerts toggle to enable or disable Critical Alerts

Setting up Critical Alerts (iOS versions lower than 4.19)

You can configure Critical Alerts using the TELUS SmartHome app by following these instructions:

Log in to the TELUS SmartHome app
Tap the menu button (3 lines) on the top left of your mobile app
Tap
Notifications
Tap the Critical Alerts toggle switch to enable Critical Alerts
Note
: If you are updating or installing SmartHome for the first time, you may be asked to “Allow” Critical Alerts. You’ll only have to do this once.

Make sure your iOS device is enabled to allow Critical Alerts. Follow these instructions here to verify or enable this setting:

Navigate to the
Settings
menu of your iOS device
Scroll down to the list of applications and find
SmartHome
Tap
Notifications
Slide the Allow Critical Alerts toggle to enable or disable Critical Alerts

Set up Critical Alert notifications

What are Critical Alerts?

Types of Critical Alerts

Setting up Critical Alerts

Setting up Critical Alerts (iOS versions lower than 4.19)

Did this article solve your problem?

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: This feature is only available for iOS devices that are on version 12+ and running the TELUS SmartHome app version 4.11.3 or above.

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