Set up and manage pre-authorized payments

Learn how to set up and manage pre-authorized payments on your My TELUS account so that you never have to worry about paying your bill on time.

Self-serve only

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

Online payments

You can set up pre-authorized payments using your chequing account, Visa debit, Mastercard debit or by credit card. Follow these directions:

Log in to
My TELUS
. If you don’t have an account,
register for one now
If you have multiple accounts, select the one for which you’d like to set up pre-authorized payments
Select
Set up pre-authorized payments
Complete and submit the online form

Note
: If you set up pre-authorized payments on the due date for your bill, you also need to make a one-time payment to avoid any late charges. Your next bill will be paid automatically.

Watch this video to learn how you can set up and manage your pre-authorized payments.

Mobile payments

Update, change or cancel your payments

Credit Card Processing Fee

TELUS customers with Consumer Mobility and Home Services* will be charged a 1.5% Credit Card Processing Fee (plus tax) if they choose to make a bill payment by credit card. The Credit Card Processing Fee applies to both One Time and Pre-Authorized Credit Card bill payments, and is not higher than the fee TELUS pays to accept credit card payments. Learn more about the Credit Card Processing Fee
.

*Currently, TELUS Prepaid accounts and all customers in Quebec are excluded from the Credit Card Processing Fee.

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Set up and manage pre-authorized payments

Online payments

Mobile payments

Update, change or cancel your payments

Credit Card Processing Fee

*Currently, TELUS Prepaid accounts and all customers in Quebec are excluded from the Credit Card Processing Fee.

Did this article solve your problem?

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