Set up and manage pre-authorized payments

Learn how to set up and manage pre-authorized payments on your My TELUS account so that you never have to worry about paying your bill on time.

Self-serve only

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

Online payments

You can set up pre-authorized payments using your chequing account, Visa debit, Mastercard debit or by credit card. Follow these directions:

Log in to
My TELUS
. If you don’t have an account,
register for one now
If you have multiple accounts, select the one for which you’d like to set up pre-authorized payments
Select
Set up pre-authorized payments
Complete and submit the online form

Note
: If you set up pre-authorized payments on the due date for your bill, you also need to make a one-time payment to avoid any late charges. Your next bill will be paid automatically.

Watch this video to learn how you can set up and manage your pre-authorized payments.

Mobile payments

Update, change or cancel your payments

Credit Card Processing Fee

TELUS customers with Consumer Mobility and Home Services* will be charged a 1.5% Credit Card Processing Fee (plus tax) if they choose to make a bill payment by credit card. The Credit Card Processing Fee applies to both One Time and Pre-Authorized Credit Card bill payments, and is not higher than the fee TELUS pays to accept credit card payments. Learn more about the Credit Card Processing Fee
.

*Currently, TELUS Prepaid accounts and all customers in Quebec are excluded from the Credit Card Processing Fee.

Did this article solve your problem?

Yes

No

Set up and manage pre-authorized payments

Online payments

Mobile payments

Update, change or cancel your payments

Credit Card Processing Fee

*Currently, TELUS Prepaid accounts and all customers in Quebec are excluded from the Credit Card Processing Fee.

Did this article solve your problem?

Related articles

Update a Mobility rate plan or add-on

Use My TELUS or #123 to update or change your Mobility rate plan and add-ons

Troubleshoot view my e.Bill error message

How to configure your web browser to accept cookies

View your Mobility bill in My TELUS

Instructions for viewing your Mobility bill with My TELUS

Find your e.Bill account number

How to locate your 8- or 9-digit account number

Manage or update My TELUS information

How to change payment or profile information in My TELUS

Related articles

Update a Mobility rate plan or add-on

Troubleshoot view my e.Bill error message

View your Mobility bill in My TELUS

Find your e.Bill account number

Manage or update My TELUS information