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TELUS Service status
Step-by-step instructions to review and report TELUS service interruptions.
Manage your account anytime, anywhere with the My TELUS app
Get the My TELUS app
How to check for impacted areas
to view any ongoing service outages
To check for service disruptions in a particular area, start typing the address in the search bar
Select the address you want to check the status for from the results
How to set up outage update notifications
for the active outage you want updates on
Select your notification option (email or SMS)
Enter your email address/mobile number to receive notifications
Subscribe to outage
How to report an outage
Report an outage
Enter your name and phone number
Enter the approximate location where the outage is occurring
Select all the types of impact that apply
Describe the issue (optional)
Accept the terms and conditions by selecting the check box
I am not a robot
: Your reported outage may not show on the outage map immediately while our Control Centre focuses on restoration planning and activities.
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