TELUS Service status

Step-by-step instructions to review and report TELUS service interruptions.

Manage your account anytime, anywhere with the My TELUS app

Get the My TELUS app

How to check for impacted areas

How to set up outage update notifications

How to report an outage

Select
Report an outage

TELUS outage 4

Enter your name and phone number
Enter the approximate location where the outage is occurring
Select all the types of impact that apply
Describe the issue (optional)
Accept the terms and conditions by selecting the check box
Select
I am not a robot
and
Submit

Note
: Your reported outage may not show on the outage map immediately while our Control Centre focuses on restoration planning and activities.

Did this article solve your problem?

Yes

No

Related articles

Picture and group messaging changes (for select customers)

Learn how to continue using picture and group messaging (MMS) by updating your software or settings, or by replacing your device.

What you need to know about the U.S. 3G/HSPA shutdown

Learn more about the 3G network shutdown by U.S. wireless carriers and its impact on your roaming services.

Learn about accessibility at TELUS