How to self-install your TELUS Internet and Optik TV services

Here’s a quick interactive guide to help you in your installation

Interactive self-install guide

Getting started

To get started with your self-installation, you will need: 

Your self-install kit
: It will take 3-5 business days to arrive and we will keep you informed via text message.
Note
: If you're using existing equipment, you will not receive a self-install kit
The TELUS Connect app
:
Download it now
and log in using your My TELUS account credentials. If you don’t have a My TELUS account, you can register online in a couple of minutes at
myaccount.telus.com
using the account number included in your order notification email
Follow the steps in the TELUS Connect app to complete your installation

How to order a self-install kit

While you wait for your self-install kit to arrive

After you have placed your order, your self-install kit will take 3 to 5 business days to arrive in the mail. We will send you updates via text message along the way. 

While you wait for it to arrive, there are some steps your can take to get ready: 

Create a My TELUS account
. My TELUS is the best way to manage your account. Pay your bill, check your data, change your plan and more.
Note
: You can find your Account number in your Order notification email
Download the TELUS Connect app.
In addition to helping you manage your home Wi-Fi network, the
TELUS Connect app
will walk you step-by-step through the self-installation of your services
Log in to the TELUS Connect app
using your My TELUS account credentials and await the delivery of your self-install kit

How to self-install your TELUS Internet and Optik TV services

Interactive self-install guide

Getting started

How to order a self-install kit

While you wait for your self-install kit to arrive

Additional support

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