How to self-install your TELUS Internet and Optik TV services

Use the quick interactive guide or steps below to easily self-install your TELUS Internet and Optik TV services.

Interactive self-install guide

How to start using the interactive self-install guide to set up your PVR and/or Wireless Digital Box

To start using the interactive self-install guide above, please select Optik TV
 and follow the instructions from there.

After you’ve successfully set up your Optik TV, you should have: 

Connected the PVR Drive to your internet modem with the cable provided.
Connected the Wireless Digital Box to your home Wi-Fi.
Connected each Wireless Digital Box directly to each of your TV sets using the cable provided.

If you’re trying to install a TELUS TV Digital Box, please follow the TELUS TV Digital Box installation instructions
. 

How to start using the interactive self-install guide to set up your TELUS Internet services

To start using the interactive self-install guide above to set up your TELUS Internet services, please select PureFibre Internet
 and follow the instructions from there.

Getting started

To get started with your self-installation, you will need: 

Your self-install kit
: It will take three to five business days to arrive and we will keep you informed via text message.
Note
: If you're using existing equipment, you will not receive a self-install kit
The TELUS Connect app
:
Download it now
and log in using your My TELUS account credentials. If you don’t have a My TELUS account, you can register online in a couple of minutes at
myaccount.telus.com
using the account number included in your order notification email
Follow the steps in the TELUS Connect app to complete your installation

How to order a self-install kit

While you wait for your self-install kit to arrive

After you have placed your order, your self-install kit will take three to five business days to arrive in the mail. We will send you updates via text message along the way. 

While you wait for it to arrive, there are some steps you can take to get ready: 

Create a My TELUS account
. My TELUS is the best way to manage your account. Pay your bill, check your data, change your plan and more.
Note
: You can find your account number in your order notification email
Download the TELUS Connect app.
In addition to helping you manage your home Wi-Fi network, the
TELUS Connect app
will walk you step-by-step through the self-installation of your services
Log in to the TELUS Connect app
using your My TELUS account credentials and await the delivery of your self-install kit

How to self-install your TELUS Internet and Optik TV services

Interactive self-install guide

Getting started

How to order a self-install kit

While you wait for your self-install kit to arrive

Additional support

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