SmartHome Security account updates for Price’s Alarms customers

We’re updating your SmartHome Security account to give you access to even more from TELUS.

Moving forward, your bill will be from TELUS, delivered monthly and your billing cycle may change. You will still enjoy the same security service you do today. We are simply streamlining our billing processes.

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Learn why your

Home Services bill may be higher than expected

.

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With TELUS, there are many convenient ways to pay your monthly bill. You can always update your payment method in My TELUS. Learn ways to

pay your bill

.

: If you choose to merge your SmartHome Security account with other TELUS services, TELUS terms and conditions apply.

My TELUS is a digital self-serve platform where you manage your account, pay your bills, view offers and more. You can do so from our mobile app and website. Download the My TELUS app and register with your new account number and email address. This will enable you to conveniently and securely:

If you’re new to My TELUS, learn

how to create a My TELUS account

.

If you already have a My TELUS account for existing TELUS services,

sign in

to your account and learn

how to link your services

.

No. The changes shared in this letter apply only to your security services.

To simplify your payment experience, all charges (combined monthly fees, one-time charges and any balances) will be listed on your monthly bill. View

telus.com/SecurityBillSupport

for information on partial charges.

Some banks may require 10 digits for online/telephone banking. The 10th digit can be found on the PDF version of your bill in My TELUS. Learn

how to register for My TELUS

.

Any balance on your account will transfer to TELUS. We'll deduct your next monthly payment from any pre-paid amount until it runs out, at which point action is required to pay your bill.

Visit

telus.com/PayBill

for information on how to pay your bill.

Yes. Your security billing will remain separate from any other TELUS services you may have. Each account will reflect its individual billing date. Once you download and register for the My TELUS app, you'll be able to link your accounts for added convenience.

Only primary account holders will be able to make account changes and access billing information. You may also add authorized users on your account, who are secondary contacts.

If an authorized user wishes to have further account access, the primary account holder will need to call us to grant their access. During your first call we will verify your account with you using a set of identifiers and set up a PIN for simpler future account verification.

Yes, but we highly encourage you to download the TELUS SmartHome app to receive all the latest updates and benefits.

To simplify your payment experience, all charges (recurring fees, one-time charges and overdue balances) will be listed on your single monthly bill.

No, due to privacy and to protect your credit card information, agents are unable to take credit card information over the phone.

For a comparison of your previous Price’s Alarm bill versus your new TELUS Bill, please see below: