Preparing for trade-in or returning your Bring-It-Back™ device

Before you trade-in or return your Bring-It-Back™ device, you'll want to prepare it so your account and personal information are protected.

Android devices

Step 1: Backup your device

Before you switch to a new device, you should make sure your information is safely backed up. Depending on your device, follow these steps:

Backup to Google (all Android devices):

Open your phone's Settings app
Tap
Backup and restore
. If these steps don't match your phone's settings, try searching your settings app for backup
If off, turn on
Back up my data
under the Google account section
Tap
Back up now

For more details, visit Backup to Google
. 

Backup to Samsung (Samsung devices only)

Open your phone's
Settings
app
Tap
Backup and restore
. If these steps don't match your phone's settings, try searching your settings app for backup
Tap
Back up data
under the Samsung account section
Tap
Back up

Step 2: Deactivate “Reactivation Lock”

If you have a Samsung device with “Reactivation Lock” switched on, you must switch this feature off before trading in your phone.

Follow the instructions for your device type below.

Open your phone's
Settings
app
Navigate to
Security
to find
Reactivation Lock
. Ensure there is no green checkmark

Step 3: Disable TELUS services on your device

To disable TELUS services on your device and protect your TELUS account, all you need to do is remove your TELUS SIM card from the device you intend to trade-in. In most cases, your old SIM card will work with your new phone. 

Learn how to locate the SIM card on your phone
.

Step 4: Remove your memory card

Remember to remove your memory card (micro-SD) from your device if it has one. Memory cards are typically black in colour and about half the size of a SIM card. 

Learn how to locate the memory card
 on your phone.

Step 5: Reset your device to its original factory settings

Protect your privacy and reset your device to its original factory settings. Resetting your device deletes your ringtones, contacts, pictures, messages and other downloaded content.

Important
: Be certain you have successfully backed up your data or transferred it to your new device before following these steps. The following steps cannot be undone as they will reset your device and erase all your data from it.

To reset your device to its original factory settings:

Android

Open your phone's
Settings
app
Select
Privacy
Select
Factory data reset
Place a checkmark next to
Format USB storage
if you would like to wipe your Micro SD card while resetting your device
Tap
Reset phone
Tap
Erase everything

Samsung

Open your phone's
Settings
app
Navigate to
General management
and select
Reset
, then tap
Factory data reset
Enter the
Samsung account password
Tap
Delete all
and the device will reboot

Step 6: Set up your new device

To set up your new phone, all you need to do to start is to choose your device type
.

Apple devices

Did this article solve your problem?

Yes

No

Preparing for trade-in or returning your Bring-It-Back™ device

Android devices

Apple devices

Did this article solve your problem?

Related articles