Retrieve your Wi-Fi password for TELUS Wi-Fi Hub

Good to know: To find the name and password for your Wi-Fi network, look for the sticker below under the top cover of the white TELUS modem. If the top cover on the white TELUS modem is not already open, press down on the top cover to reveal the default Wi-Fi name and password.

Connect your device to the default Wi-Fi network name using the default password and download the TELUS My Wi-Fi app to personalize your Wi-Fi network name and password.

For each personal device that you would like to connect to your Wi-Fi, follow the steps in this article: Connect to your Wi-Fi

Note: When you reset the modem, your customized network name and password will be reset to the defaults written on the label on your modem.

If you have previously changed the Wi-Fi name or password and no longer remember it, you will have to reset your modem.

If you are simply looking to change your Wi-Fi name or password and know your current one, visit change your Wi-Fi name or password.