Internet Troubleshooting: Restart your modem or TELUS boost Wi-Fi to fix your wired connection

Restarting your modem is often the most common solution for Internet connectivity issues

Fix many Internet issues with our automated tool.

Restart Troubleshooting

Locate your modem

Restarting your modem often the most common solution for Internet connectivity issues.
If you don't know where your modem, or TELUS Boost Wi-Fi, is located in your home, you can usually locate it near a telephone jack, cable box or utility panel. If you have a basement, you might want to check there, too. If you are unable to locate your modem or Boost, please contact a TELUS technical support agent
 for assistance.

Your modem should resemble one of the following models. If you don't see your model listed here, contact us
 for a free upgrade.

Restart your modem

To restart your modem, first, unplug the power cable from the back of the device. If you also have a TELUS Boost Wi-Fi or Wi-Fi extender devices, be sure to do the same for those.
Wait 30 seconds before reconnecting the power cable on your modem, extender and/or Boost Wi-Fi
Once restarted, the modem will take 2 minutes to re-boot
Once 2 minutes has passed, check that you are connected to your Wi-Fi network in your device's Wi-Fi settings. Then, test your Internet connection again by launching your browser

Note
: Restarting or resetting your modem may only provide a temporary fix for your issue. If you find thes issue re-occurs, contact a TELUS technical support agent
 or use TELUS Assist
 virtual assistant for more answers.  

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