Restart a TELUS Wi-Fi Hub
Restarting your modem is the most common solution for Internet connectivity issues
Fix many Internet issues with our automated tool.
To restart your Wi-Fi Hub
Disconnect the power cord from the back of your Wi-Fi hub
Wait 30 seconds, then reconnect the power cord to the back of your modem
Wait 5 minutes, then check your modem. The LED on the front should turn solid green
: If the light does not turn green, check the fibre cable on the back and ensure it is fully plugged in.
If problems persist:
Try restarting your computer/device and reconnecting to the Wi-Fi network.
Launch your web browser and test your internet connection.
: Restarting or resetting your modem may only provide a temporary fix to your problem. If the issue reoccurs,
in order for us to find and fix the root cause of your problem.