How to get additional help with your concern

We want to support your channel of choice. We have several ways of getting in touch with our customer care team:

Use our 24/7 virtual assistant, TELUS Assist. If it can’t answer your question, it will direct you to a live agent.

Reach out to us over the phone. To find the phone number for a specific service or product, visit our contact us page, and select the applicable service from the drop-down list.

Contact us over social media. Tweet @TELUSsupport for quick assistance.

Use the TELUS Neighbourhood. Get answers from other customers as well as the TELUS Community Power Users.

At TELUS our long-standing commitment of putting customers first fuels every aspect of our business. We welcome the opportunity to improve our products and services, and appreciate your feedback on how to improve.

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If your concern relates to your Business services, you'll need to follow a different process specific to Business customers to get in touch with the TELUS Management Team.

The Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at

www.ccts-cprst.ca

or call toll-free at 1-888-221-1687.