If you are experiencing problems with Pik TV app on your Pik TV Media Box, Nvidia Shield, Sony TV or Chromecast with Google TV, try resetting the Pik TV app with the following steps:
Note
: Resetting the app will require you to re-enter your login information.
Navigate to the Android TV home screen.
Select
Settings
Navigate to
Apps
Select
Pik TV
Select
Clear data
and then select
OK
Launch
Pik TV
and enter your My TELUS username and password
Note
: By cleaning your Pik TV data, you are resetting the app. For other troubleshooting steps, visit the