Reset Personal Identification Number (PIN)
Please note that this is an online-only task that can easily be done using either My TELUS online or the app.
- Log in to
- Select the My Profile tab at the top of the page
- If you have multiple accounts with TELUS, select the desired account
- Select Forgot your PIN?
- Select a method of verification to receive the 6-digit verification code on the selected method of contact:
- Phone numbers used in the account to receive call or SMS
- Enter the 6-digit verification code
- Select the new PIN. Please do not select a weak PIN. Repetitive PINs such as 000 or sequential PINs such as 1234 are not accepted
- Enter the new PIN again to confirm
- Select Submit
- Confirmation page will display
Some examples of a weak PIN: Last 4 digits of your phone number, date of birth.