No worries. You can reset your voicemail password from your mobile phone by following these simple steps:
Step 1: Call in to voicemail using your mobile phone, and when prompted to enter password, enter a password that you remember
Step 2: After 2 unsuccessful attempts to enter a correct password, you will be asked if you want to receive a temporary password using text message. Press “1”
Step 3: Check your text message inbox. You should receive your temporary voicemail password in a few minutes
Step 4: Call back to voicemail from your mobile phone again, and use this temporary password to access your voicemail. Remember to follow the prompts to change your password right away
Note
: For the security of your personal information on your mobile phone, always remember to lock your phone.
I want to change my mobile voicemail password
If you know your password and want to change it, follow the steps below:
Dial in. Either:
When prompted, enter your current password. You are now in the Main Menu of the voice mail system:
To protect your privacy and security, TELUS recommends choosing to always require your password even when calling from your own phone