How to reserve and pick up

We’ll hold the device you reserved until the end of the next business day

You’ll need to bring 1 piece of government-issued photo ID, and another piece of ID (for example, a credit card) that matches the name on your reservation

If the price changes after you placed your order, we will honour the lower price

If you can't pick up your reserved device or simply don't want it anymore, that’s no problem. Your reservation will automatically expire at the end of the next business day. We do not collect or charge your credit card when you place a reservation

If the device you chose is no longer available in the store to pick up, we’ll send you an email to let you know

A connection fee of $70 will be charged in store upon pick-up

If you are planning to return your

Bring-it-Back™

device, please review our

step-by-step guide

here

If you would like to trade in your old device, please review these

steps

here

Before trading in or returning your Bring-it-Back™ device, prepare by

backing up all of your personal data