Registering for My TELUS - Mobility

You can create your new profile on the

TELUS website

.

If you are having trouble registering for My TELUS, find the

common reasons

why that may happen and their solutions.

: As a mobility customer on My TELUS you will either be assigned the role of an account owner/manager or account member. When first registering, owners/manager must use their account number to create a profile. If you are a member trying to create a profile that is already associated with a registered email address, you will require the approval of the account owner/manager. Learn more about

owner and member profiles

here.

: If you didn't receive a code, try resending it or select a different contact method.

Once your verification code has been entered and we’ve confirmed your identity, you’ll be asked to create your profile.

This is your last step. Once you’ve successfully provided all the necessary information needed to create a My TELUS profile you will see a success message letting you know your profile has been created.

From here, you can either proceed to your "Overview" page or link additional TELUS services to manage all your accounts under one profile.