Registering for My TELUS - Mobility

Create a My TELUS profile to view or pay your TELUS bills, track your monthly data usage, add or make changes to your TELUS plans, get exclusive offers and much more.

To register, you will need your phone number or account number as it appears on your bill. Once you have that information, create your profile on My TELUS by following the instructions below.

1. Account information

You can create your new profile on the TELUS website
.

Sign up using your TELUS phone number or account number as it appears on your bill.
- Tip
  : Not sure where to find your account number? Here are a few places to
  find your account number
  .
Provide your email and postal code
Select
Continue

If you are having trouble registering for My TELUS, find the common reasons
 why that may happen and their solutions. 

Note
: As a mobility customer on My TELUS you will either be assigned the role of an account owner/manager or account member. When first registering, owners/manager must use their account number to create a profile. If you are a member trying to create a profile that is already associated with a registered email address, you will require the approval of the account owner/manager. Learn more about owner and member profiles
 here.

2. Enter your verification code

Select the email or phone number where you would like to receive it
Choose whether you prefer to receive your verification code via text, email or automated phone call
Select
Send code
Enter your 6-digit verification code. You will either receive a text, email or phone call with a 6-digit verification code
Enter the code, and select
Submit code

Tip
: If you didn't receive a code, try resending it or select a different contact method. 

3. Create a profile

Once your verification code has been entered and we’ve confirmed your identity, you’ll be asked to create your profile.

Enter your first name and last name
Create your password.
- Tip
  : Create a strong password. Your password must be 8 characters or longer with a mix of numbers, lowercase and uppercase letters.
Select a security question and give your answer. Your security question will be used in case you forget your email or username. Make sure you select a question you won’t have trouble remembering the answer for.
Select
Create account

4. Confirmation

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Registering for My TELUS - Mobility

1. Account information

2. Enter your verification code

3. Create a profile

4. Confirmation

Did this article solve your problem?

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