Reconnecting your Outdoor Camera (V723) to the internet

Follow the instructions to reconnect your Outdoor Camera (V723) to the internet

Important
: If you want to modify your camera’s network settings, you can update them via the web portal
 if the device is still connected to power and is currently connected to an existing internet connection. If your camera is not currently connected to the internet, you will need to follow a different set of instructions. Read below to find out how.

Before you begin, make sure you have your Wi-Fi network’s name and password handy. If you have existing TELUS internet services, learn how you can easily get this from the TELUS My Wi-Fi app here
. 

Video on how to modify your camera’s network settings through web portal

Steps to modify your camera’s network settings through web portal

To modify your camera’s network settings, follow these instructions here:

Log in to the
TELUS SmartHome web portal
Select
Video
Select
Settings
In the "Video Device" dropdown menu, select the camera you would like to modify your Wireless Network settings for
To enter the new settings:

i. Select
Copy
to copy the network information from another connected camera. This is recommended if there are other cameras on the account already connected to the new Wi-Fi network.
ii. Select
Scan
to scan for, enter the Wi-Fi password, and connect the camera to a new Wi-Fi network
iii. Select
Manual
to manually enter the network’s SSID, Wi-Fi password, and encryption type
To apply the same wireless settings to all other cameras on the account:
i. Select
Advanced

ii. Enable
Apply these settings to all wireless cameras on this account
Select
Continue
to apply the new wireless networking settings

Video on how to reconnect your camera back to your home's Wi-Fi network

Steps to reconnect your camera to an existing internet connection

If you get a new router or you changed your Wi-Fi credentials (i.e. your network name or password) on the existing network, you will need to reconfigure your camera’s settings.

AP Mode

To reconnect your Outdoor Camera to the internet using the Access Point (AP) Mode, follow these steps here:

Note
: If your camera’s LED does not turn solid green, reboot the camera and try these steps again. 

WPS Mode

If your router supports Wi-Fi Protected Setup (WPS), a wireless network security standard that tries to make connections between a router and wireless devices (cameras) faster and easier, you can also reconnect your Outdoor Camera to the internet using the WPS Mode by following these steps here.

Note
: If your router is located far away from your camera, we recommend you recruit a second helper to complete these steps with you.

Find the WPS button on your router
Find the WPS button located on your Outdoor Camera and hold it for 2-3 seconds until the LED light on the front of the camera begins to flash blue
Next, press the WPS button on your router for 1-6 seconds until the light flashes on your router
Allow a couple minutes for the router and camera to connect to each other. The Outdoor Camera’s LED light will flash and then turn solid green if successful

For further assistance on how to reconnect your camera back to your home's Wi-Fi network, please watch and follow the steps in the video below:

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Reconnecting your Outdoor Camera (V723) to the internet

Video on how to modify your camera’s network settings through web portal

Steps to modify your camera’s network settings through web portal

Video on how to reconnect your camera back to your home's Wi-Fi network

Steps to reconnect your camera to an existing internet connection

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