How to prepare for your TELUS TV and Internet installation

Tips to ensure your installation day goes smoothly.

Follow these reminders to ensure a smooth and speedy installation experience.

Before the installation day

You should receive a reminder email a few days prior to the installation date you arranged. You can pick a different time and date if you need to change the date of your installation. If you have not done so already, you will need to register for a My TELUS account
.

Once you have created an account or are logged into your account you can change the date of your installation.

Note
: If you can't reach us online please contact us
.

Prepare for a smooth installation

Have an adult (18 years of age or older) present for the entire duration of the installation. It may take approximately 2 to 5 hours
Contact your property manager in advance to arrange access to your building’s telephone room if you live in an apartment/condo
Obtain approval from your landlord or building manager in advance for any services to be installed if you live in a rental
Make sure your pets are safely secured for the duration of the installation
Move any furniture blocking access to telephone and computer connections, and ensure TVs, computers or phones are placed where you would like them to be installed
There may be additional installation charges if you consent to extra hardware or extra wiring work

Helpful reminders when switching providers

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How to prepare for your TELUS TV and Internet installation

Before the installation day

Prepare for a smooth installation

Helpful reminders when switching providers

Did this article solve your problem?

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