Preparing for your repair appointment

You will receive a reminder email and/or SMS prior to the booked repair date.

If you need to change the date or time of the technician's visit, please log in to your My TELUS account to make a change at least 24 hours before your appointment date and time.

TELUS periodically contacts select customers via email or SMS text to offer them service improvement options.

Customers contacted via email or SMS text for this purpose who would like to participate in improvements are required to confirm their identity and mailing address to proceed with the improvement initiatives.

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today to discuss service improvements.

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