Preparing for your repair appointment

Tips to ensure your repair day goes smoothly

Before the repair day

Prepare for a smooth repair

An an adult (18 years of age or older) must present for the entire duration of the repair. The customer service agent will advise of the approximate length of the appointment.
If you live in an apartment or condo, contact your property manager in advance to arrange access to your building’s telephone room.
Make sure your pets are safely secured for the duration of the repair
Move any furniture blocking access to telephone and computer connections.
If the issue is caused by TELUS, the technician will refund the $150 diagnostic fee.

I received a communication from TELUS about a service check

TELUS periodically contacts select customers via email or SMS text to offer them service improvement options.

Customers contacted via email or SMS text for this purpose who would like to participate in improvements are required to confirm their identity and mailing address to proceed with the improvement initiatives.

Contact us
 today to discuss service improvements.

Learn more about TELUS' privacy and security policies
.

Did this article solve your problem?

Yes

No

Preparing for your repair appointment

Before the repair day

Prepare for a smooth repair

I received a communication from TELUS about a service check

Did this article solve your problem?

Related articles

Can't browse certain websites

Check the website(s) using mobile data