Prepaid top-ups: Online, over the phone and in-store
Prepaid vouchers are available in select stores across Canada.
Use a prepaid voucher PIN online
- Log in to your My TELUS account
- From the Overview tab, select Top-up your account
- Select Top-up PIN. Enter the 12 digit PIN in the space provided
- Select Continue and wait for confirmation that your top-up was successful
Use a prepaid voucher PIN on the My TELUS app
- Log in to the My TELUS app
- Select Top-up
- Select Voucher
- Select Top-up account
- Enter the 12 digit PIN
- Select Top-up now
- Confirm details and submit
Use a prepaid voucher PIN over the phone
- Call #123
- Select 1 to top-up and follow the prompts to enter the 12 digit PIN
- Wait for confirmation that your top-up was successful
Note: You may call 1-877-277-7745 from another device. You'll need to enter your subscriber number and PIN before completing this process.