Prepaid top-ups: Online, over the phone and in-store

Learn how to make one-time or automatic top-ups to your prepaid account.

Payment methods

Register your credit card

Register your credit card online

Log in
to your My TELUS account
Select the
Account activity
tab
Select
Register my credit card
Enter the required credit card details
Select
Continue
Wait for confirmation that your credit card registration was successful

Register your credit card on the My TELUS app with your prepaid smartphone

Log in
to the
My TELUS app
Select
Register

payment card
from the menu
Enter your credit card details. Select
Continue
Confirm details and submit

Register your credit card on the My TELUS app with your prepaid phone

Call
#123
Enter your 4-6 digit Security PIN (Personal Identification Number)
Press
5
to register a credit card. Follow the prompts to provide your credit card details
Wait for confirmation that your credit card was successfully registered

Note:
 You may call 1-877-277-7745 from another device. You will need to enter your subscriber number and PIN before registering your credit card.

Pay with a credit card

Make a one-time payment online

Log in
to your My TELUS account
From the
Overview
tab, click
Top-up your account
Select
Credit card
from the menu
Choose your top-up amount
Enter the required credit card information
Select
Continue

The top-up amount is added to your TELUS Prepaid account balance.

Set up automatic top-ups online

Log in
to your My TELUS account
Select the
Account activity
tab
Select
Automatic top-ups
Select
Set up automatic top-ups
Choose your top-up preference
Choose your top-up amount
Enter the required credit card information
Select
Continue
. Wait for confirmation that the registration was successful and for details on your next top-up date and amount

Set up automatic top-ups over the phone

Call
#123
Enter your 4-6 digit Security PIN (Personal Identification Number)
Press
2
and follow the prompts to set up automatic top-ups

Note
: You may call 1-877-277-7745 from another device. You'll need to enter your subscriber number and PIN before completing this process.

Pay with Instant top-up

Pay with a prepaid voucher

Prepaid vouchers are available in select stores across Canada
.

Use a prepaid voucher PIN online

Log in
to your My TELUS account
From the
Overview
tab, select
Top-up your account
Select
Top-up PIN
. Enter the 12 digit PIN in the space provided
Select
Continue
and wait for confirmation that your top-up was successful

Use a prepaid voucher PIN on the My TELUS app

Log in
to the My TELUS app
Select
Top-up
Select
Voucher
Select
Top-up account
Enter the 12 digit PIN
Select
Top-up now
Confirm details and submit

Use a prepaid voucher PIN over the phone

Call
#123
Select
1
to top-up and follow the prompts to enter the 12 digit PIN
Wait for confirmation that your top-up was successful

Note
: You may call 1-877-277-7745 from another device. You'll need to enter your subscriber number and PIN before completing this process.

Where to top-up with instant top-ups or vouchers

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