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How do power outage notifications work?
Configure your SmartHome app to receive a notification in the event of a power outage
During a power outage, the TELUS SmartHome app can send you a notification to alert you, especially if you are away from your home. If the outage lasts for more than ten minutes, the system will send you a second follow-up notification with additional information on the percentage of nearby TELUS SmartHome systems that are also experiencing a power failure.
Example of a power outage notification
: John’s System: About 45% of customers within 1 mile of this location are reporting a Power Failure as of 5:23pm on July 3, 2019.
Notes
:- The search radius varies from within one to ten miles of your system depending on how densely populated the area is
- The search is performed across all TELUS SmartHome customers in the surrounding area
Set up the power failure message using the web portal
Set up the power failure message using the TELUS SmartHome app
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