You're currently in Personal Support. If you're a Business customer, visit our

Power light is red (ZyXEL VGS - 1432)

Follow the applicable troubleshooting steps.

Power light is red

Try the following steps:

If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes,
restart your modem
If restarting your modem does not rectify the issue,
reset your modem
:

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the default network or reset your network name and password
.

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs contact us
 in order for us to find and fix the root cause of your problem.

Did this article solve your problem?

Yes

Learn about accessibility at TELUS