Pik TV support

Getting started

Information for new customers

The Pik TV app is getting an upgrade

https://app.contentful.com/spaces/9mt4r6ro1ay9/environments/master/entries/4LEu7X2SV1xqmYz6qkjc9P

The Pik TV app is getting an upgrade / TELUS TV+ on your browser

The Pik TV app is getting an upgrade / TELUS TV+ Android mobile app

The Pik TV app is getting an upgrade / TELUS TV+ iOS mobile app

The Pik TV app is getting an upgrade / TELUS TV+ app for Apple TV

The Pik TV app is getting an upgrade / TELUS TV+ app for Android TV

The Pik TV app is getting an upgrade / App settings not synchronized

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We’re thrilled to announce that we have updated the Pik TV experience and launched a number of exciting new features. Access it all on the new TELUS TV+ app.
<table><tr><td colspan=3><div style="font-size: 15pt">__What's New__</div></td></tr><td bgcolor="#FFFFFF" style="text-align: center;"><div style="font-size: 15pt">__Pause live TV__</div></td><td bgcolor="#FFFFFF" style="text-align: center;"><div style="font-size: 15pt">__Airplay__</div></td><td  bgcolor="#FFFFFF" style="text-align: center;"><div style="font-size: 15pt">__Picture in Picture__</div></td></tr><td bgcolor="#FFFFFF"><center><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/6MZ48l80UYQA94w6ZqkTjB/edb29bac0d35ce643dd54e95d878b6a0/Pik_TV_app_upgrade-Pause_live_TV_icon.png" alt="image of Pause live TV icon" width="120px"></center>
</td><td bgcolor="#FFFFFF"><center><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/3YkDboHjqeO8JZ2zXiiPll/37e10bd2cd2ed0e56cdb1b55b2063bcf/Airplay-icon-244x152.png" alt="image of Airplay icon" width="120px"></center>
</td><td bgcolor="#FFFFFF"><center><img style="margin-left: auto; margin-right: auto;" src="//images.ctfassets.net/9mt4r6ro1ay9/1GzYZ3n8sSunqaFjOEhbQc/a4e6f26a463311f0bbdde368e18e757f/TV_app_upgrade-Picture_in_picture_icon.png" alt="image of Picture in picture icon" width="120px"></center></td></tr><td bgcolor="#FFFFFF"<div>Never miss a moment of action. Pause your live TV feed for up to 15 minutes on your TELUS TV Digital Box, Apple TV or iOS devices.</div></td><td bgcolor="#FFFFFF"><div>Turn almost any screen into a TV screen. You can now cast your TELUS TV+ iOS mobile app to supported TVs and devices with Airplay.</div></td><td bgcolor="#FFFFFF"><div>Multi-task on your iOS device without quitting your TV stream. You can scale down the video player to see your home screen and open and use other apps.</div></td></tr></table><table><tr><td colspan="1" width="1200"><div style="font-size: 15pt">__What's staying the same__</div></td></tr><td bgcolor="#FFFFFF" width="1200"><center><img src="//images.ctfassets.net/9mt4r6ro1ay9/01aJZVa56gUIhWwI75ckx8/583bec2509f80474c62d497270294ab8/Optik_TV_app-Apple_TV.png" alt="The front of a TV screen showing TELUS TV+ app for Apple TV." width="250px"></center></td></tr><td colspan="1" bgcolor="#FFFFFF"><div>Continue enjoying all of your Pik TV favourites on the TELUS TV+ app for Apple TV with the same familiar features and navigation.</div></td></tr></table>
__What to expect:__
<p>
- Following the update, you will be prompted to download the TELUS TV+ app to your Apple TV or mobile device. Your Android TV app will be updated with the TELUS TV+ name
- The first time you access the new app, you will need to log in with your My TELUS credentials. Forgot your username or password? You can reset it at [__telus.com/MyTELUS__](https://www.telus.com/mytelus) 
- After successfully installing the TELUS TV+ app, you should delete/uninstall the old Pik TV app from your device to ensure you’re getting the best viewing experience

__Learn more about the changes from these additional resources__

- [__TELUS TV+ on your browser__](https://www.telus.com/en/support/article/telus-tvplus-on-your-browser)
- [__TELUS TV+ Android mobile app__](https://www.telus.com/en/support/article/telus-tv-for-ios-android)
- [__TELUS TV+ app for Apple TV__](https://www.telus.com/en/support/article/telus-tv-apple-tv)
- [__App settings not synchronized__](https://www.telus.com/en/support/article/the-optik-tv-app-is-getting-an-upgrade?hash=app-settings-not-synchronized)


The Pik TV app is getting an upgrade / SEO

The Pik TV app is now called the TELUS TV+ app.

The Pik TV app is getting an upgrade | TELUS Support

Learn more about the TELUS TV+ app and the new changes on your devices.

Learn how to use your TELUS TV Digital Remote, navigate the Optik TV Home Screen and more.

Setting up your Pik TV service & hardware