Payment options for overdue Mobility fees

Set up a payment plan and payment notifications for your overdue balance

Mobility payment arrangements

I missed my bill payment and have an overdue balance. What options do I have?

The best option is to pay your bill immediately. If you’re unable to do so, you may be able to avoid service disconnection by making a payment arrangement – an agreement to pay your bill at a later date.

To see if you’re eligible for a payment arrangement, go to the Billing page in My Account. If you’re eligible, you’ll see a link to Set up a payment arrangement.

Please note that making a payment arrangement does not prevent late fees or possible negative effects on your credit rating.

My service has been disconnected due to a missed payment. How can I get it back? And how soon will my service be restored?

The best option is to pay your bill immediately. If you’re unable to do so, you might be eligible for making a payment arrangement – an agreement to pay your bill at a later date.

To see if you’re eligible for a payment arrangement, go to the Billing page in My Account. If you’re eligible, you’ll see a link to Set up a payment arrangement.

Once we’ve received your payment arrangement online, we’ll restore your service quickly – typically within an hour. Make sure you turn your phone off and on again to reactivate it.

Will I be charged a reconnection fee once my service is restored?

Yes, a reconnection charge of $35 will be applied to your next bill.

How can I make a payment?

You can pay by credit card, either online or over the phone. Credit card payments will be processed immediately.

You can also pay at your bank or financial institution (at the teller or ATM). However, you should allow 3 business days for payment to be processed. In other words, please make your payment at least 3 business days ahead of the due date.

What happens if I miss my payment(s)?

If you miss your payments, your service may be disconnected and you’ll be subject to a $35 reconnection fee. Your credit rating may also be affected.

Report a Mobility payment

I made a payment at my bank. I’m worried it might not have reached TELUS yet. What options do I have?

If you’ve paid your entire overdue balance (or more), you may be eligible to send us an online payment notification.

To see if you’re eligible to send an online payment notification, go to the Billing page in My Account. If you’re eligible, you’ll see a link to Notify us of a recent payment.

My service was disconnected, and I notified TELUS of my payment. How soon will my service be restored?

Once we’ve received your online payment notification, we’ll restore your service quickly – typically within an hour. Make sure you turn your phone off and on again to reactivate it.

Will I be charged a reconnection fee once my service is restored?

Yes, a reconnection charge of $35 will be applied to your next bill.

I want to advise TELUS of a partial payment. Can I do that online?

If you’ve paid your entire overdue balance (or more), you may be eligible to send us an online payment notification.

To see if you’re eligible to send an online payment notification, go to the Billing page in My Account. If you’re eligible, you’ll see a link to Notify us of a recent payment.

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