Pay Per View on Optik TV

How to purchase and watch Pay Per View (PPV) events on Optik TV.

About Pay Per View

Pay Per View features events from boxing, wrestling and UFC. PPV events air at specific times and can be ordered on your digital box from channels 997
 and 998
 in Alberta and British Columbia, and 454
 and 455
 in Quebec.

PPV events can be ordered up to 10 to 12
 days before the start of the event, as well as at any point during the scheduled run time of the event. 

You can pause for up to 15 minutes, as well as rewind up to 30 minutes, or until the point at which you tuned into the event, whichever comes first. You can also jump forward up to the Live point. 

Due to restrictions by the content providers, you will not be able to restart from the beginning of the event. Recording is also disabled for Pay Per View events. 

Pay Per View events are not available in Kids profiles. Learn more about User Profiles
.

How to purchase and watch a Pay Per View event on your TELUS TV Digital Box

You can use your digital box to pre-order a PPV event up to 10 to 12 days in advance or order it at any point during the event. To find an event, you may either search for the event by name, sport or participant using the search function or by finding the event in the program guide.

To order a PPV event using the program guide:

Press the
Guide
button on your TELUS TV Remote.
Navigate to channels
997
and
998
in British Columbia and Alberta or channels
454
and
455
in Quebec in the program guide.
Using the left and right buttons on the D-Pad, scroll to the event that you are interested in and press
OK
.
If the event is in the future, select
Pre-order for $XX
and press
OK
. If the event is airing now, select
Order for $XX
and press
OK
.
If there are multiple airings of the same event, you will be prompted to select which date you would like to purchase the event for.
Select
Buy now
and press
OK
.
If you have a Purchase PIN on your account, you will be prompted to enter it.
The PPV event will now inform you the time and date of the start of the event.
If the event is in progress, select
Watch now
and press
OK
.
You can find pre-ordered events in the
Purchases
row on your Home screen.

How to purchase a Pay Per View event on your Optik PVR or Wireless Digital Box

To order a Pay Per View event, please follow the steps below: 

Press the
guide
button on your remote and navigate to channels
997
and
998
in Alberta and British Columbia, or channels
454
and
455
in Quebec.
Scroll to the right using your right arrow button to find the event you wish to purchase. Select the PPV event you wish to purchase and press
OK
to enter the ordering screen.
Navigate to
Rent for $
and select
OK
.
If you have a Purchase Pin on your account, you will be prompted to enter it now.
A rental confirmation message will appear on your screen.
Purchased PPV events are available on all TELUS HD and 4K PVR and Digital boxes in the household.

Note
: To cancel a PPV event, you must contact us one hour prior to the start of the event.

Frequently asked questions

Can I cancel a PPV event?

If the event has already started airing, it cannot be cancelled. If the event has not started it may be canceled by contacting customer care up to an hour before the event starts. During the ordering process you will be presented with Buy now
 or Cancel
 options to confirm your purchase after selecting Pre-Order
 or Order
. It is strongly recommended that you turn on purchase PINs to prevent unwanted purchases.

Can I record PPV events?

No, the content providers restrict recording PPV events.

How am I billed for PPV events?

Pay Per View events will appear on your monthly TELUS Bill under TELUS TV usage charges
.

Can I pause PPV events?

Yes, you can pause PPV events for up to 15 minutes, upon which the event will resume playing automatically. 

Can I rewind PPV events?

You can rewind PPV events up to 30 minutes, or until the point at which you started watching the event. 

Where can I watch my PPV purchase?

You can watch a purchased PPV event from any TELUS set-top box connected to in-home Optik TV or Pik TV, including your Optik 4K/HD PVR, 4K/HD Wireless Digital Box or TELUS TV Digital Box.

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