How to pay for a virtual appointment with a veterinarian
Answers to common questions related to appointment fees and payment methods.
Is the TELUS Health MyPet service free?
Veterinarian appointments are $95 plus applicable taxes. Following your appointment, you will be provided with an in-app receipt for reimbursement, if applicable.
Customers who have health insurance for their pets should submit their claims through their insurance provider.
The application uses internet data (Wi-Fi or mobile), overage charges may apply with your respective provider.
How do I pay for an appointment?
When you book your appointment you will be prompted to enter your credit card details. We accept Visa (debit/credit), MasterCard (debit/credit) and American Express.
If you need to reschedule your appointment, please do so more than 24 hours before your appointment. If you cancel your appointment within the 24-hour window, you will be charged the full price of the session.
Will I receive a receipt for my virtual veterinarian appointment?
Yes, you will receive an in-app receipt. It will include all relevant details necessary to submit to your insurance provider if you have coverage. You will also have the option to download a copy to your device by selecting
To access your receipt, navigate to the
tab and select your appointment.
I have an issue related to billing or payments.
Please check to see if your payment method is up to date. If you're still having issues, contact your bank to resolve the issue.
Are virtual appointments covered by my pet owner's insurance?
Please check with your pet insurer for your policy coverage.
Can TELUS Health MyPet submit a claim directly to my pet insurer for reimbursement?
Not at this time. If you have insurance for your pet, you can process your request directly through your insurer.