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I didn’t receive my password reset email for MyCare

Steps to take in case you haven't received the reset email.

What to do if you didn't receive your password reset email

If you haven't received your reset password email within a few minutes, please check your spam or junk folder. If it's still not there then please ensure you have given us the correct email address. If you are still unable to reset your password, please get in touch with our Support team at mycare@telus.com.

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