Optimize your Wi-Fi

Get the most from your TELUS Wi-Fi

The speed and reliability of your Wi-Fi connection can be impacted by a range of factors, including:

  • Interference from radio devices
  • Wi-Fi interference
  • Bandwidth sharing
  • The specification of your device
  • The size and building material of your home

Basic troubleshooting

Try the below initial steps to see if your performance improves before progressing.

  1. Disconnect and reconnect to your Wi-Fi on your devices.

    Pro tip: Ensure all of your devices have the latest software updates. You can find information about device software updates by visiting the device manufacturer’s page or contacting them.
  2. Restart your modem. This will prompt the modem to find the optimal signal to use for your situation.

    Note: Restarting or resetting your modem may only provide a temporary fix to your problem. If you find the issue reoccurs contact us in order for us to find and fix the root cause of your problem.

Positioning your modem

  1. Your TELUS technician installed your modem in the best possible location at time of install. As time goes on, changes may occur within or around the home that could impact the performance of the modem. Check that your modem is at the same location where your TELUS technician installed it.
    • If it has been moved, put it back in its original location.
  2. Move your modem off the floor.
  3. Avoid placing the modem near windows, in cabinets, mirrored objects, fish tanks or objects that may obstruct the signal.

Wi-Fi Plus

If you have a large home and would like additional coverage, TELUS offers Wi-Fi Plus to extend your Wi-Fi.

  • Order yours for a one-time service fee of $100 by calling 1-888-811-2323
  • Learn more about Wi-Fi Plus

Minimize Radio Interference

Some devices may cause interference with your Wi-Fi signal if they are within close proximity of your modem. If possible, try removing or turning off sources of potential interference. Try to relocate the following away from your modem and Wi-Fi devices:

  • Baby monitors
  • Wireless security cameras
  • Cordless telephone base stations
  • Microwaves
  • Wireless speaker systems
  • Certain monitors and LCD displays

Installing Wi-Fi Plus can help with Wi-Fi congestion. Learn more about Wi-Fi Plus.


Sharing your Wi-Fi bandwidth

Your Wi-Fi bandwidth is shared across all connected devices in your home. Using up this bandwidth can impact the speed and performance of your device.

  1. Some devices connected to your Wi-Fi may automatically use bandwidth. If you do not require your device to be connected turn it off and this should help free up some bandwidth
  2. If you find you are consistently using more than what your plan allows, consider upgrading your plan

Wi-Fi Congestion

Sharing the same frequency can slow down or disrupt your Wi-Fi service. This is particularly problematic in multi-dwelling units where a neighbour’s Wi-Fi can be operating on the same frequency.

Pro tip: Our Advanced Wi-Fi modem offers smart Wi-Fi to select the optimum frequency for your home, so you don’t have to.

  • Restart your modem in order to rescan the area to find the best settings for your home

If you continue to experience congestion issues contact us to discuss other solutions.

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