Optimize your Smart Hub experience
Follow these steps to ensure you have the most optimal experience with your Smart Hub.
Correctly position your Smart Hub
- Place the Smart Hub above ground and near a window and on an elevated surface such as a table or shelf. If you have a multi-story home, the highest floor is best
- To ensure the best experience, we suggest moving your Smart Hub throughout your home and conducting a at each location with only 1 device connected to the hub and the hub connected to it by Ethernet cable. The location that gets the fastest download speed should be where your Smart Hub is placed
- Foliage can impact your Smart Hub connection which can impact speed. Again, try moving the device around in your home following the steps above if you notice a drop in speed in springtime
- Avoid placing the Smart Hub on the floor, in basements or closed in areas like closets or cabinets. Also avoid placing near mirrored objects, fish tanks or objects that may obstruct the signal
- If it’s in a location that is surrounded by other electronic items (see the list of items under the section below) move it away from these items to ensure you have good signal strength
Minimize radio interference
Some devices may cause interference with your Wi-Fi signal if they are within close proximity (8-10 feet) of your Smart Hub. If possible, try removing or turning off the sources of potential interference. Try to relocate the following away from your Smart Hub and Wi-Fi devices:
- Cordless telephone base station
- Other wireless modems or routers
- Dense or metallic objects (file cabinets, brick walls, etc.)
- Copper or other metallic pipes
- Appliances, such as microwave ovens, air conditioners and television sets
- Garage door openers
- Building materials
- Bluetooth devices
- Wireless speaker system
- Baby monitors
- Wireless security cameras
- Certain monitors and LCD displays
Cut down Wi-Fi bandwidth sharing
Your Wi-Fi bandwidth is shared across all connected devices in your home. Using up this bandwidth can impact the speed and performance of your device.
Some devices connected to your Wi-Fi may automatically use bandwidth. If you do not require your device to be connected, turn it off. This should help free up some bandwidth.
If you find you are consistently using more than what your plan allows, consider upgrading your plan.
Wi-Fi congestion issues
Sharing the same frequency can slow down or disrupt your Wi-Fi service. This is particularly problematic in multi-dwelling units where a neighbour’s Wi-Fi can be operating on the same frequency.
If you continue to experience congestion issues, contact us to discuss other solutions.