How to prepare for your Optik TV installation
Read more about what you need to ensure a smooth and speedy installation experience.
This article will help you self-install the TELUS equipment that you have at your disposal. If you are awaiting equipment, your self-install kit will arrive within three to five business days of when you placed your order.
Kit delivery
Your self-install kit will arrive within three to five business days of when you placed your order. You can track your order through Canada Post with the tracking number included in the order confirmation email (check your email account for this subject line: "Confirmation of changes to your TELUS account"), or the one sent by SMS to your account’s contact information.
To order more boxes, simply
contact us
and one of our representatives will be happy to assist you.Self-installation
The self-installation process normally takes around 15 minutes per Optik TV box but may vary and take longer if updates are required.
As a reminder, upgrading your PVR (for example, from HD to 4K or to the TELUS TV Digital Box) will result in the loss of recordings on your old PVR, so be sure to watch all of your old PVR recordings before you install your new equipment.
What you need
Before self-installing Optik TV equipment, you must first have TELUS Internet installed.
Your successful Optik TV setup includes:
- Connecting the PVR Drive to your internet modem with the cable provided
- Connecting the wireless digital box to your home Wi-Fi, and
- Connecting each wireless digital box directly to each of your TVs using the cable provided
For a PVR Drive (HD or 4K)
A PVR Drive unit is included with self-install kits to enable pausing and recording functionalities. The PVR Drive is to be connected to your TELUS Internet Modem, not your TV.
Once the PVR Drive starts initializing you can proceed to install your Optik TV Wireless Digital Box(es) for each of your TV sets.
For an Optik TV wireless digital box
To install your wireless digital box with a self-install kit, you need an available HDMI input on your TV.
If you do not have an HDMI input on your TV, you can use component audio and video cables instead (not included in the self-install kit). These can be purchased at electronic stores for approximately $15.
You can self-install a maximum of two digital boxes in your home, in addition to the PVR Drive.
You should already have a TELUS Internet modem already installed in your home, which may be one of the following models (see the sticker on the device):
- TELUS Wi-Fi Hub (Arcadyan TWH)
- TELUS Advanced Wi-Fi Modem (Actiontec T3200M)
For a TELUS TV Digital Box
To install your TELUS TV Digtal Box, make sure you have the following:
- TELUS TV Digital Box
- Power supply
- TELUS Remote with AAA batteries
- HDMI cable
- Your TV and TV manufacturer’s remote
Also make sure you have your Wi-Fi network name and password, as well as an ethernet cable if you’re not connecting your TELUS TV Digital Box via Wi-Fi.
Download the self-install guide PDF
If you would like another copy of the self-install guide, you can choose one of the four versions below based on the kit you received.
If you are upgrading from an HD PVR to a 4K PVR, or an HD Wireless Digital Box to a 4K Wireless Digital Box, please refer to the guides below:
Troubleshooting
If you are receiving an error message or experiencing issues during your self installation, here are a few things you can try:
General troubleshooting tips
Since you must have TELUS Internet installed to install the Optik TV, make sure the connections on the TELUS gateway are secure.
- Confirm power to the devices
- Unplug and plug back the Ethernet cable between the gateway and the optical network box (you should hear a click)
- If you are having trouble connecting your TELUS gateway, visit thispage
- If you would like to pair your Optik TV or TELUS TV Digital Box remote with your TV to control power and volume, please visitProgram your remotefor instructions
- If you have a wireless access point either in your kit or at home, confirm it is connected to the TELUS Internet modem using an Ethernet cable. It should also be connected to power, and the switch on the back should be in the AP position
For Optik TV PVR
The LINK light being off on an Optik TV PVR Drive indicates there is no connection between your box and the TELUS gateway. Please check the cabling to ensure the box is properly connected:
- Confirm power to the device
- Unplug and plug back in the Ethernet cable on the back of the PVR Drive (you should hear a click)
- Swap out the Ethernet cable for another cable if available
For Optik Wireless Digital Box
- Reboot your digital box by holding down the power button for 10 seconds, then try repeating the instructions
- When wirelessly pairing a digital box to a TELUS WiFi Hub, T3200M or wireless access point, confirm that you have held the pairing button on the access point or modem for at least 10 seconds (then let go)
- Confirm that the Optik TV Wireless Digital Box is connected to the back of your TV using the HDMI cable provided and that you have selected the corresponding HDMI input on your TV using your TV manufacturer’s remote. You should have at least 4 bars appearing in the green Wi-Fi indicator light on the front of the wireless digital box after set-up. If you do not have a sufficient connection, try moving the box closer to your TELUS Internet modem
- If you are prompted to enter an activation code during set-up (not normally required), you can find this code at the top of your order confirmation email (subject line: Confirmation of changes to your TELUS account)
For TELUS TV Digital Box
- To reboot your TELUS TV Digital Box from theHomescreen, navigate toSettings→Device Settings→Device Preferences→About→Reboot
- To factory reset your TELUS TV Digital Box from theHomescreen, navigate toSettings→Device Settings→Device Preferences→Factory reset
- If your TELUS TV Digital Box is unresponsive, you can factory reset the box manually by using a paperclip to press and hold theFactory Resetbutton on the back of the box for a minimum of 5 seconds
Note
: Performing a factory reset will erase all data from your device’s internal storage, including your Google account, any app data and settings including stored usernames and passwords as well as any downloaded applications.Did this article solve your problem?
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