Fixing or replacing your remote control

Sometimes the simple solutions are the most effective. If you prefer not to use our guide above, here are 3 quick fixes you can try to get your remote working again.

Potential fix #1: Clear the way

Your remote control may be unresponsive because its signal is weak or cannot reach your TV and digital box. Please make sure to clear any objects in front of the TV and digital box, and that you’re pointing your remote straight at the TV & digital box.

Potential fix #2: Check the batteries

Your remote control may be unresponsive because of low battery power. Try replacing the batteries in your remote control to see if they're out of power.

Potential fix #3: Reset your Optik remote

Slimline 2 remote

Resetting the remote to its original factory settings can fix a slow or unresponsive remote. If you have a Slimline 2 remote, please follow these steps:

Note: Resetting your remote control disables its ability to control your TV. To restore this ability, re-program your remote by following the steps on this page.

1. Press the options button for a minimum of 3 seconds. The green LED next to the Optik power button on the remote control will flash twice

2. Enter code 9999. The green LED next to the Optik power button on the remote control will flash twice, indicating that the remote has been reset to the original factory settings

Slimline remote

Resetting the remote to its original factory settings can fix a slow or unresponsive remote. If you have a Slimline remote, please follow these steps:

Note: Resetting your remote control disables its ability to control your TV. To restore this ability, re-program your remote by following the steps on this page.

1. Press options for a minimum of 3 seconds. The mode light will flash twice

2. Enter the code 1000 in the remote's keypad. The mode light will flash twice. The reset has been completed and the remote is set back to its original factory settings

Classic remote

Resetting the remote to its original factory settings can fix a slow or unresponsive remote. If you have a Classic remote, please follow these steps:

Note: Resetting your remote control disables its ability to control your TV. To restore this ability, re-program your remote by following the steps on this page.

You can return all advanced functions back to their original factory settings by resetting the remote.

1. Press and hold the STB mode key on the remote

2. Without releasing the STB key, press and hold the OK key

3. Release both keys. All mode keys will blink twice
4. Enter the code 900 in the remote's keypad. The STB mode key blinks four times to indicate you have successfully reset the remote to its factory default settings

We’re sorry that the steps above didn’t fix your issue. If your remote is lost or has been damaged, you will need to purchase a new one (please see instructions below). However, if your remote is not working due to a manufacturing error, you can make a claim by visiting a TELUS store* with your remote and account number, or contacting us. Shipping charges may apply.

*Only TELUS stores (named "TELUS Store" on store locator) are able to help you replace your remote or purchase a new one.

Purchasing a new remote

There are 2 ways for you to purchase a new remote.

1. Order online on this page
2. Visit a TELUS store with your remote (if damaged) and account number for a replacement. Only TELUS stores eligible for Optik TV remote swaps. Limited quantities available in-store

Note: Make sure to log in to your My TELUS account before visiting the order page (delivery takes place within 3 business days).

Please follow the steps below to use the TELUS store locator to find an eligible location near you.

1. Visit the TELUS store locator*
2. Select Filter
3. Select Optik TV Remote swaps
4. Select Apply filters
5. Search for a TELUS store location near you

*Stores may have limited quantities. Please call the TELUS store nearest to you in advance to confirm that the remote control is in stock.