If you watch non-HD (standard definition) programming or some HD programming on a widescreen HDTV, black bars may appear on the sides of the program or in some cases a picture frame may appear around the image. To remove or minimize the bars, please follow the steps outlined below:
For HD and 4K Digital Box users
:
While on the program you wish to change, press
Options
on your remote. The options menu will appear on the right hand side of your screen
Scroll to
TV Zoom
. Here you'll see three settings:
Normal
: displays the normal image
Stretch
: expands the image to fill the screen (may cause distortion of picture)
Zoom
: 1 to 3 increases the zoom and may cut off some of the picture
Note
: Zoom will affect all channels, not just the one on which you’ve changed the settings.
For TELUS TV Digital Box users
:
Navigate to
Settings
(under the profile icon in the top-right corner)
Select
Device Preferences
Select
Overscan
and follow the on-screen instructions
