discovery+ in your Optik TV package
Learn more about adding discovery+ to your Optik TV package and how to watch.
What’s included with a discovery+ (Ad-Free) subscription?
When you select discovery+ as part of your Optik TV package, you will get access to the
Ad-Free
tier for the current regular monthly price of $7.Included in your discovery+ subscription are your favourite genres and brands, including HGTV, Food Network, TLC, ID, Animal Planet, Discovery Channel, plus exclusive originals and more, all in one place.
Note
: Terms and minimum system/device requirements apply. discovery+ account activation required. Visit discoveryplus+
to see programming availability and regular pricing, which is subject to change without notice. Discovery and discovery+ and their associated logos are trademarks of Discovery or its subsidiaries and affiliates. How to sign up for discovery+ in an Optik TV package
If you are a new Optik TV customer, you can
sign up for Optik TV
and add discovery+ as an a-la-carte Additional Channel
. If you are an existing Optik TV customer, you can add discovery+ to your existing Optik TV package as an a-la-carte
Additional Channel
by signing into your My TELUS account
. To add discovery+ to your existing Optik TV package, please follow these steps:
- Once you're signed in, navigate to theOptik TVtab
- SelectCustomize your Package
- Select theAdditional Channelstab
- Scroll down to find discovery+ (Ad-Free)
Don't have a My TELUS account? Register
here
. How to watch discovery+ after adding it to your Optik TV package
The discovery+ app can be downloaded via the Google Play store on the
TELUS TV Digital Box
. Please note
: The discovery+ app is not available on Optik PVR and Wireless Digital Boxes. The discovery+ (Ad-Free) subscription can be accessed via the discovery+ app on most smartphones, tablets and desktop browsers and connected devices, including, but not limited to:
- Amazon Fire TV streaming devices and Amazon Fire TV Edition Smart TVs
- Apple iPad, iPhone, iPod Touch devices and Apple TV
- Google devices and platforms, including Android phones, tablets and Android OS devices
- Chromecast with Google TV, Google Chromecast and Chromecast built-in devices
- Microsoft Xbox One and Series S and X devices
- The Roku platform
- Samsung Smart TVs from 2017 and newer
discovery+ (Ad-Free) activation and account linking instructions
Once you add discovery+ to your Optik TV package, you’ll need to activate your new discovery+ account or link your existing discovery+ account to Optik TV.
Please follow the steps below to complete activation and reduce the risk of double billing:
- Once you complete your order, you will receive the following activation message to the email we have on file on your TELUS account
- SelectSet Up Nowto log in to My TELUS
- Once you’ve logged into My TELUS, selectActivateon the discovery+ tile, as shown below:
- Once you’ve done that, you will be redirected to the discovery+ website. If you’re new to discovery+, you will be asked to create an account using the email address that you have provided to TELUS
Frequently asked questions
I already have a discovery+ account. Can I connect it to my Optik TV package?
Yes. When you add discovery+ to your Optik TV package, you’ll receive an email with activation instructions. Please follow the instructions in that email to ensure you have successfully linked your existing discovery+ account to your Optik TV package.
What is the difference between discovery+ on TELUS Stream+ and discovery+ on Optik TV?
discovery+ on TELUS Stream+ is the ad-supported (ad-lite) version. Discovery+ on Optik TV is the ad-free version of discovery+. Please select the plan version that best suits your viewing needs.
If I’m an existing discovery+ subscriber, does anything change with my discovery+ account once I activate with Optik TV (such as My List, Preferences, etc)?
No changes will be made to
My List
, Profiles
or other preferences. The email address for my TELUS account is different from the one for my discovery+ account. Can I still activate?
Yes. The email address on your discovery+ account and My TELUS account can be different.
How does billing work for discovery+?
As part of Optik TV, TELUS offers third-party billing for video streaming subscription services like discovery+. Once you add and activate discovery+ to your Optik TV package, you will be billed $7 per month, plus applicable taxes, for discovery+ via your Optik TV bill.
I was billed twice by both Discovery and TELUS for my subscription. What do I do?
The cause of the double billing may be due to signing up for discovery+ as part of your Optik TV package without completing the activation steps described above, since your discovery+ (Ad-Free) payment method was not linked to your TELUS Optik TV package yet.
To verify if you have activated, sign in to your My TELUS account and navigate to the
Optik TV
tab. Scroll down to see discovery+ as part of your Additional channels
where the status should be Activated
. For any discovery+ account inquiries, please visit the
discovery+ Help Desk
.Billing for my Optik TV package and discovery+ subscription overlaps. Can I get a partial refund from TELUS?
No. As TELUS pro-rates billing for the remaining days of the month, any overlapping bill inquiries can be directed to Discovery via their
Help Desk
.What if I want discovery+ to be billed directly to me (through Discovery, not TELUS)?
If you want to be billed directly for discovery+, remove discovery+ from your Optik TV package. Once you do, you can change your payment preferences with Discovery directly.
Can I take discovery+ included in my Optik TV package instead of as an a-la-carte Additional Channel?
This option is currently not available. You can only add discovery+ as an a-la-carte
Additional Channel
. Can I choose the discovery+ ad-supported plan instead of discovery+ as part of my Optik TV package?
No. discovery+ ad-supported plan is not included in Optik TV packages. If you are interested in discovery+ ad-supported plan, please consider the Stream+ package which is currently offered to TELUS Mobility and Koodo customers.
To learn more about Stream+, please visit either the
TELUS Stream+ page
or Koodo Stream+ page
.If I move, does this impact my discovery+ subscription?
No. As long as your Optik TV service continues at your new address, this will not impact your discovery+ subscription.
If Optik TV is not available at your new address, you’ll receive an email from Discovery to update your payment method.
If I disconnect my Optik TV services, how will it impact my discovery+ subscription?
If you disconnect your Optik TV service, you’ll receive an email from Discovery asking you to update your payment method. TELUS will no longer manage your payment if you downgrade or cancel.
I think I created a new discovery+ account by accident or misspelled my email address. How do I activate my proper discovery+ account?
Please
contact us
and we’ll help re-authenticate you. We will need to disconnect your incorrect account and re-authorize your proper account. You’ll receive the discovery+ activation instructions again where you’ll be able to connect your proper account.
I think someone is using my discovery+ account without my authorization. What should I do?
Contact us
and we’ll help re-authenticate you. How do I remove the discovery+ subscription from my Optik TV package?
You can remove your discovery+ (Ad-Free) subscription through your My TELUS Account without causing additional early cancellation fees. You’ll be responsible for updating your payment method with Discovery after this point.
If you wish to cancel your discovery+ account altogether, remove it from your Optik TV subscription, then log in to your discovery+ account to cancel your subscription.
If you cancel during your billing cycle, you will see pro-rated charges for the remaining days of the month, if applicable.
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