Digital Box not working

Solutions to issues that may cause your Optik TV digital set top box to stop working.

Most issues you'll encounter with your TELUS digital set top box (STB) can be solved using one of the solutions below. This guidance also applies to your personal video recorder (PVR) set top box.

Note
: If the box is working but there is no audio or video, go to the
video not working
and
audio not working
pages.

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