For the non-working box(es), select which of the following best describes what you’re seeing:
one of the box’s lights are on, nothing is on the TV
Power light is on, but the green Link light is off
Power and Link lights are on
None of the box’s lights are on, nothing is on the TV
If the digital box is plugged into a power bar:
Make sure the power bar is turned on
Check to see if other electronics plugged into the power bar have power
If the digital box is plugged into a power outlet:
Ensure it’s a working power outlet by testing with other electronics
Try plugging the digital box power cord into another outlet
Unplug the digital box power cord from the outlet and plug it back in
If the digital box’s oval power light is not green, press OK on the remote
Press the Power button on the box
Press the Power button on the front of the box (not the remote)
If the power button turns the box on and you can now see programming:
Ensure there’s nothing blocking the remote’s signal from reaching your TV
Check that your remote is set to the right mode/input
Ensure the batteries are fresh and installed properly
Power is on but no picture
If the digital box still does not work, try rebooting it. Simply unplug it, then plug it back in
If your digital box or PVR continues to be unresponsive, it may need to be replaced. Please contact us at 310-MYTV (310-6988)
Power light is on, but the green Link light is off
If the green link light is
off
, check which type of connection you have:
Follow the appropriate instructions below.
Try reseating: unplug and replug the cables at the digital box, wall and modem
Try a different LAN port on your modem
Try a different Ethernet cable if possible
If the Link light comes on, reboot the box (simply unplug it, then plug it back in)
If the Link light is still off, please call us at 310-MYTV (310-6988).
Check to see if the HPNA/COAX light on your modem is on
If the light is off, verify all the connections are secure
If the HPNA/COAX light comes on and the Link light is on, reboot the digital box (simply unplug it, then plug it in again)
If the Link light is still off, contact us at 310-MYTV (310-6988).
If you have a coaxial connection and a black adapter that plugs into the power, please check and make sure the adapter is plugged in and the lights are solid.
If you have no connection, please connect an Ethernet or coaxial cable into the box to confirm if that brings the Link light and picture back to your TV.
If the Link light is still off, try rebooting the gateway and then reboot the digital box. If you are still experiencing a problem, please call us at 310-MYTV (310-6988).
Power and Link lights are on
If you have any Ethernet connections, try reseating the cables at the digital box, wall and modem ends
If your connection is coaxial, ensure all the connections are tight
Reboot your digital box. (Simply unplug it, then plug it in again)
If the box is still not working, please call us at 310-MYTV (310-6988)
