Optik TV Digital Box not working

Solutions to issues that may cause your Optik TV digital set top box to stop working.

Most issues you'll encounter with your TELUS digital set top box (STB) can be solved using one of the solutions below. This guidance also applies to your personal video recorder (PVR) set top box.

: If the box is working but there is no audio or video, go to the
video not working
audio not working

Did this article solve your problem?


Related articles

How to prepare for your Optik TV installation

Read more about what you need to ensure a smooth and speedy installation experience.

Fix recording issues

How to fix recording conflicts, lost recordings and other common recording issues

Setting up your Optik TV remote control

Instructions for pairing a remote with Optik TV

Learn about accessibility at TELUS