You're currently in Personal Support. If you're a Business customer, visit our
Optik TV Restart feature
Learn about the Optik TV Restart feature
Optik TV Restart feature
The
Restart feature
on Optik TV allows you to watch programs already in progress or previously aired from the very beginning, even if you forget to set up your PVR.Optik TV subscribers will be able to use the
Restart feature
on select programs that aired up to 30 hours ago.For a full list of channels that support the .
Restart feature
visit Optik TV Restart channels list
How do I use the Restart feature?
There are several ways to use the
Restart feature
:- Live TV guide
- Program info
- Search
Using the
Live TV guide
:- Find a program with aRestarticon, highlight it and pressOK
- PressOKwhile the channel peek is still visible
- The episode will start playing from the beginning
- To find previously-aired programs in the guide*, use theleft arrowbutton to scroll back in 30-minute intervals (up to 30 hours) or therewindbutton to jump back 24 hours and pressOKto select your desired program
- SelectWatchto restart the previously-aired program
*Restarting past-aired programs is not available on the Optik TV app at this time
Tip
: You can use the Jump to feature
in the live TV guide to go back to yesterday: While in the guide, press the Options
button, select Jump to day & time
, select Yesterday
and press OK
.
Using
Program info
: - Tune to the channel you’d like to restart
- Press theInfobutton on your remote
- SelectStart overto restart in-progress programs orWatchto restart previously-aired programs
Using
Search
:- Press theSearchbutton on your remote
- Type in the program you’re searching for
- Select the program
- Scroll to theRestart Showtab
- Select from the options available
- SelectStart overto restart in-progress programs orWatchto restart previously-aired programs
Can I restart a program that has already finished airing?
New!
You can now use the Restart feature
on select previously-aired programs. This new function allows you to:- Scroll back 30 hours in the live TV guide to see past-aired programs*
- Watch programs up to 30 hours back in time
- Watch previously-aired programs before they go up on TV On Demand
- Find Restart-enabled programs with the Search function
*Restarting past-aired programs is not available on the Optik TV app at this time
How do I get out of Restart mode and go back to live TV?
To get out of
Restart
mode, change the channel by using your Optik TV remote to press the up or down channel button. Then return back to your original channel. The channel should then operate in regular live TV mode.Note
: You enter Restart
mode by selecting OK
on the green Restart show
button after selecting a channel with the Restart icon
in the guide.If you are using the Optik TV app, you can go back to regular live TV mode by using the Live button on the screen. Touch the bottom of the screen to see the options. Touch the Live option and your program will resume the live broadcast.
List of channels that support the Restart Feature
Below is the list of channels that currently support the
Restart feature
on some or all of their programming. Live programs that offer this feature will have the Restart
icon in the TV guide.
Genre | Channels | Channel number |
Essentials | CBC Citytv CTV CTV2 Global CTV Life Channel Much YTV | 100 106 101 102 104 315 557 600 |
Sports | Sportsnet 360 Sportsnet East Sportsnet One Sportsnet Ontario Sportsnet Pacific Sportsnet West TSN1 TSN2 TSN3 TSN4 TSN5 | 918 917 912 916 911 915 900 901 902 903 904 |
Movies | HBO 2 HBO 1 Super Channel Fuse Super Channel Heart & Home Super Channel Vault GINX Crave 1 East Crave 1 West Crave 2 Crave 3 STARZ 1 STARZ 2 | 401 400 417 418 419 420 409 406 407 408 431 432 |
News | BNN Bloomberg CNN CTV News Channel Fox News | 815 802 801 811 |
Entertainment | A&E Adult Swim CTV Drama Channel CTV Comedy Channel Crime & Investigation GSN Hollywood Suite 70s Hollywood Suite 80s Hollywood Suite 90s Hollywood Suite 2000s MovieTime MTV Paramount TLC | 300 449 302 500 380 370 426 427 428 429 445 561 390 304 |
Lifestyle | DIY Network E! Food Network HGTV Lifetime OWN Showcase Slice W Network | 311 333 313 306 386 341 301 331 329 |
Family | ABC Spark Cartoon Network Disney Channel Disney Channel West Disney Junior Disney XD Nickelodeon Teletoon Treehouse | 327 627 607 606 602 616 614 622 601 |
World | Animal Planet BBC Earth Discovery Discovery Science DTOUR H2 History Investigation Discovery Love Nature Nat Geo Wild National Geographic Channel CTV Sci-Fi Channel T+E | 721 725 701 702 504 706 704 378 713 723 700 392 382 |
South Asian | ATN ATN Punjabi Plus ATN Sony TV Aapka Colors Willow TV | 2303 2421 2310 2315 2372 |
Individual channels | Discovery Velocity The Cooking Channel The Filipino Channel | 711 317 2602 |
We are also expanding our Restart feature to the Optik TV app starting with over 50 channels and expanding to all channels over time, so you can Restart on the go just like you do at home.
Can I pause and rewind a program after restarting?
Yes, you can pause and rewind a program after restarting.
How long can I pause a show after restarting?
You can pause a program for 10 minutes after restarting. After that, live TV will resume.
This is different from your pause capabilities for live TV and recorded programs. Please visit the support article for more information.
Pause, rewind or fast-forward live Optik TV
Can I record a show after restarting?
Similar to On Demand content, you cannot record restarted shows. However, you can go back to live TV and record the program from that point on.
Can I fast-forward a show after restarting?
Similar to live TV, you cannot fast forward or skip commercials on programming that has been restarted. Restrictions, if applicable, are applied by the channel provider. Fast forwarding is available only on select programming*.
Tip
: If fast-forwarding is important to you, be sure to use your PVR to set a recording. Visit the Pause, rewind or fast-forward live Optik TV
*Fast forwarding is not available on the Optik TV app at this time
If I exit a restart program after restarting, can I resume later from where I left off?
Yes, it is possible to resume programs from where you left off under some conditions. In those cases, the
Restart show
button is replaced by a Resume
button.Is there a cost to restart a show?
No, this feature is included with Optik TV at no extra cost.
What happens after I finish a restarted program?
Depending on the content rights of the next program, you can continue watching in
Restart
mode or you will return to in-progress live TV.Why can’t I fast-forward my program?
You may have triggered the
Restart feature
on Optik TV by rewinding past the point when you started watching the program. You cannot fast-forward or skip commercials on programming that has been restarted.Note
: The Restart feature
allows you to rewind up to 30 hours in select previous programming, identified by the Restart
icon.Tip
: If fast-forwarding is important to you, be sure to use your PVR to set a recording. Visit the Pause, rewind or fast-forward live Optik TV
I missed pressing the Restart show button – how else can I restart?
Approximately 5 seconds after tuning in to a channel, the channel peek and the
Restart show
button disappears. You can get it back by pressing the up or down arrow on your remote. Once it appears, press OK
to restart the program.You can also press the
Info
button on your remote once you have tuned in to the channel. You will see an option to Start over
. Select it to restart your program.My show is over. Can I restart it?
The
Restart feature
on Optik TV allows you to watch programs that previously aired from the very beginning*, even if you forget to set up your PVR. Channels that have Restart content enabled have a left pointing chevron in the guide. Simply use the left arrow on your remote to scroll left "into the past." Select programs on those channels will be shaded lighter in the guide and will have the Restart icon when they are available for you to watch. See for steps.
Using the Live TV guide
*Restarting past-aired programs is not available on the Optik TV app at this time
How do I disable the Restart feature?
There is currently no option to disable the
Restart feature
. You can still watch live TV as normal: Simply ignore the Restart show
button and it will disappear after a few seconds.Tip
: You can remove the channel peek ( 1
) that displays the Restart show
button by pressing the Back/Exit
button on your remote while this preview window is visible.
Did this article solve your problem?
Yes
No
Learn about accessibility at TELUS