Guide visible but no video
Tips on restarting your modem or digital box to restore channels.
If the onscreen guide appears, but the screen is otherwise black, first
try changing the channel
If you find that all channels are black after changing the channel, you can restart your equipment as described below.
Disconnect the power cord from the back of your modem
Check your modem. The following lights should be green within a few minutes:
Internet (solid or blinking green)
Restart your digital box or PVR
Disconnect the black power cord from the back of your digital box
Reconnect the black power cord to the back of your digital box
: If you're experiencing the same issue with additional digital boxes in your home, restart your modem and then repeat steps 1-3 with each set top box.