Guide visible but no video

If the onscreen guide appears, but the screen is otherwise black, first try changing the channel.

If you find that all channels are black after changing the channel, you can restart your equipment as described below.

Restart your modem

1. Disconnect the power cord from the back of your modem
2. Wait 15 seconds
3. Reconnect the power
4. Check your modem. The following lights should be green within a few minutes:
   • Power (solid green)
   • DSL (solid green)
   • Internet (solid or blinking green)

Restart your digital box or PVR

1. Disconnect the black power cord from the back of your digital box
2. Wait 15 seconds
3. Reconnect the black power cord to the back of your digital box
   

Note: If you're experiencing the same issue with additional digital boxes in your home, restart your modem and then repeat steps 1-3 with each set top box.