24/7 Onboard Recording

Use an SD card in a compatible camera to record video directly from the video device continuously and securely.

Install and set up your continuous Onboard Recording

Before you start

Installing the micro SD card in the video device

Install your micro SD card and set up continuous Onboard Recording using these instructions.

To install an SD card in a V523 or V523x (indoor) model camera: 

Pull open the rubber tab on the bottom side of the camera
Insert the recommended micro SD card into the slot (as shown in the diagram) until it clicks
Replace the rubber cover

To install an SD card in a V723 or V723x (outdoor) model camera: 

It is recommended to insert the micro SD card before the camera is mounted to minimize the chance of dropping the card. If the camera is mounted, remove the camera in order to more easily access the SD card slot
Unscrew the 2 screws on either side of the door found on the bottom side of the camera using a Phillips #00 screwdriver
- Important:
  Take care not to tug the door which could separate it from the camera
Using the loosened screw as a handle, carefully lift then rotate the door open to provide clearance for inserting the card into the slot for the SD card
Insert the recommended micro SD card into the slot (as shown in the diagram) until it clicks
Replace the door and screw the 2 screws firmly back into place

Configuring Onboard Recording

Log into the
web portal
or TELUS SmartHome app
Select
Video
Select
Recording Rules
. If you are in the mobile app, you will need to select the
Settings
icon first
Select
Local Recordings
Select
+ Add New Schedule
Select a video device to record from the dropdown menu
Make sure that the
Onboard Recording Schedule
toggle is ON (toggled to the right)
Using the
Recording Quality
slider, select the desired quality
In the
Time Frame
, select either
At all times
or
Only during the following times
If
Only during following times
is selected: a. Click to select the desired days to record b. Using the Starting at and Ending at dropdown menus, select the period to record in hours
Select
Save
The micro SD card will need to be formatted, select
Format

Viewing recorded footage

Important:
 Please allow up to 5 minutes after creating an Onboard recording schedule for footage to be recorded to the card before it is available to be viewed. 

Log in to your TELUS SmartHome app or
web portal
Select
Video
from the menu on the left-hand side
Select
Onboard 24/7 Timeline
from the web portal or
24/7
from the SmartHome app
Using the video device dropdown menu, select the desired camera to play back
Select the
Play footage
icon to stream the device’s recorded video

Basic controls

Play footage

Skip forward 30 seconds

Skip backward 30 seconds

Refers to the currently selected playback speed

Choose a specific playback date

Timeline scale controls

Hour
 and day
 buttons are available to adjust the timeline scale using the TELUS SmartHome web portal. 
60 S
 (second), 5 MIN
 (minute), 15 MIN
 (minute), 1 HR
 (hour) and 24 HR
 (hour) options are available for onboard recording in the TELUS SmartHome app.

Skip ahead by the current timeline scale

Skip back by the current timeline scale

Downloading recorded footage from the SD card

Log into the
web portal
Select
Video
Select
Onboard 24/7 Timeline
Select the desired device
Select the download button
In the Save pop-up window, choose
Timelapse Frames
or
Download Clip
- Tip:
  Clip footage lengths are from 10 seconds to 15 minutes in duration, Timelapse frames cover durations between 30 minutes to 1 day
Select the desired duration from the dropdown menu
Select
Download
Select
OK
The requested footage will begin downloading to the computer being used

Formatting an SD card installed in a video device

Frequently asked questions

How many days of recorded footage is stored onboard?

The number of days of rolling recorded footage will depend on the SD card capacity, the recording schedule and resolution. The table below outlines the estimated number of days of rolling recording before the oldest video content on the card is automatically deleted to make room for new recordings. 

Is audio saved with onboard recording?

No, saved and downloaded video contains audio when the video device records a clip based on a cloud recording rule. A cloud recording rule is any rule that records and uploads an individual video clip to your account to view later. 

What happens if I lose internet connection?

The SD card can record video as long as the camera is enrolled and operational.

How many camera schedules are included in my video plan?

One schedule per camera can be created, up to a maximum of 2 cameras.

Is the footage on the micro SD card secure?

Recorded video is encrypted and can only be viewed when the SD card is in the camera that recorded the video. When a brand new Onboard Recording rule is created for a camera, the camera formats the micro SD card. This deletes all the data stored on the card including any video recordings from a camera that may have been previously used with the card.