Troubleshoot incoming text message problems
Troubleshoot issues that can prevent you from receiving text messages
There are many possible scenarios that can stop your mobile phone from receiving text messages or experience delays receiving text messages. Please review the troubleshooting tips below to help diagnose and resolve issues you may be experiencing.
Check coverage and signal strength
Ensure that your area is covered by our network
Test placing and receiving calls
Check your Blocked Number & Spam settings on your device
Clearing the messaging application memory
Switched to non-iPhone: Deregister from iMessage
How to de-register from iMessage
Picture and video messages
Undelivered text messages
Unable to resolve your issue?