Your Norton Security and VPN services are expiring soon
Continue to stay protected with TELUS Online Security
Norton Security products will be retired
Cyber threats are evolving, and so are we. Your Norton Security product was built on an old platform that will no longer be supported by Norton. That’s why we’re retiring your product and introducing TELUS Online Security Powered by NortonLifeLock™.
Norton Security will be retired and cease functionality starting February 1, 2021. While your Norton Security services are being retired, you can continue to stay protected with TELUS Online Security. View a full list of
TELUS Online Security packages
.
Step 1
: After purchasing Telus Online Security, activate your new service by completing the instructions on the activation email that you will have received. Go to the
Get started
link. Next, go to the My Norton portal and enter your My Norton username and password.
If you do not have a Norton account, select
Create a new account
and complete the sign-up process.
Step 2
: Navigate to the My Norton dashboard which will display the items you need to download. Download and install what is available to you on the dashboard by selecting
Download
.
Step 3
: Depending on your device that you are installing the security and privacy features on, you will be redirected to your mobile app store or you will see the following options:
Agree and download
: Select this option if you want to install on the device you are currently using
Send a download link
: Select this option to send an email or SMS text message with installation instructions to another device
Upgrade from Norton Security
Windows
: By installing TELUS Online Security from the My Norton portal, no further action is needed as it will detect and uninstall your Norton Security product.
Mac
: Uninstall your Norton Security product before installing TELUS Online Security from My Norton portal.
Mobile
: Simply download and install TELUS Online Security from the My Norton portal.
Upgrade from Norton Security Online
Windows
: By installing TELUS Online Security from My Norton portal, no further action is needed as it will detect and uninstall your Norton Security product.
Mac
: Uninstall your Norton Security product before installing TELUS Online Security from the My Norton portal.
Mobile
: When installing TELUS Online Security from the My Norton portal, you will be told that VPN is already installed. You will be automatically carried to the new subscription in the next 24 hours.
Upgrade from Norton Secure VPN
Windows
: By installing TELUS Online Security from My Norton portal, no further action is needed as it will detect and uninstall your Norton Security product.
Mac
: By installing TELUS Online security from My Norton portal, no further action is needed as it will detect and uninstall your Norton Security product.
Mobile
: When installing TELUS Online Security from My Norton portal, you will be told that VPN is already installed.
Note
: Please make sure to repeat the steps above for all the devices you would like it installed on.