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No internet connection on Smart Hub
Here are the steps to help you troubleshoot internet or data issues on your Smart Hub.
Fix many Internet issues with our automated tool.
Ensure your SIM card is inserted correctly and the Smart Hub is plugged in and turned on. For additional information about your product, please see
Getting started with your Smart Hub
1. Confirm your Smart Hub setup
2. Verify TELUS network
3. Verify data is enabled and there are no blocks for your Smart Hub service
4. Reboot your Smart Hub (power cycle)
5. Verify connection over Wi-Fi and Ethernet
6. Factory reset
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Intermittent data connection on Smart Hub
Instructions to help you fix poor internet connection issues on your Smart Hub.
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