No Internet connection?

Help with troubleshooting your Internet connection issues & getting your service back online

Try these 3 easy steps first

  • Check for service issues near you. There may be an interruption we’re already working on
  • Firmly push in the cables and power cord
  • Restart your modem and router by unplugging them for 30 seconds. (For step-by-step instructions on resetting your modem, please view our How to restart your modem page.) If the light on the modem is red, please contact us