Skip to contentSkip to search
Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts
  • Personal
  • Business
  • Health
  • Agriculture
  • Social Impact
Support
Support
Support
EN
BC
TELUS. Let's make the future friendly.
  • Deals
  • My TELUS
TELUS. Let's make the future friendly.
Cart has 0 itemsCart
Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts

No Internet connection?

Help with troubleshooting your Internet connection issues & getting your service back online

Step-by-step instructions

Did this article solve your problem?

Related articles

Managing Boost Wi-Fi with the TELUS Connect App

Read on to know how to get the most out of your Boost Wi-Fi.

Enable TELUS Internet and Optik TV with TELUS QuickConnect

Instructions on activating TELUS services after your home is TELUS QuickConnect-enabled

How to self-install your TELUS Internet and Optik TV services

Here’s a quick interactive guide to help you in your installation

Internet speed test

Measure the speed of your Internet connection & get information on factors that impact your speed

Troubleshooting your Boost Wi-Fi

Common Boost Wi-Fi issues and how to fix them.

Learn about accessibility at TELUS

My TELUS is the best way to manage your account.

App StoreGoogle Play
SupportSupport
Find a store Find a store
Contact usContact us
The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
To help us improve this website, we'd love to hear your feedback.
FacebookTwitterInstagramLinkedinYoutube
CompanyAbout Us Careers MediaPolicies / RegulatorySecurity Social ImpactLEGALPrivacy / CookiesTELUS & CRTC Wireless CodeTELUS & CRTC Internet CodeInternet Code, SimplifiedWireless Code, SimplifiedService Terms
HELPAccessibilityCOVID-19TELUS Service StatusNeighbourhoodOrder StatusUser TermsOther TELUS propertiesSocial ImpactTELUS Digital TELUS ProcurementTELUS International TELUS WebmailTELUS Wise
SupportSupport
Find a store Find a store
Contact usContact us

Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms
Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise
FacebookTwitterInstagramLinkedinYoutube
©2022 TELUS