Once you have your smartphone set up for NFC Mobile Payments, you do not need to be connected to the TELUS network to make a transaction.
NFC Mobile Payments are accepted at merchants that support MasterCard Pay Pass or Visa payWave point of sale terminals. Your phone needs to be powered on.
To make a payment, launch your bank’s mobile payment app and follow the on-screen instructions. You will need to hold the smartphone on the point of sale terminal to process the transaction.
Making transactions while on the phone
You can safely make transactions while on the phone. Your phone call will not be interrupted.
Switching to a device that isn’t NFC Mobile Payments-enabled
The NFC SIM will provide regular cellular activity in a device that isn’t enabled for NFC Mobile Payments. You will not be able to access or use your virtual credit card.
Availability with other banks
We’re working hard to bring other banks on board. Please check back soon for more information.
Changing or upgrading your mobile phone
Your virtual credit cards are stored on your NFC SIM. So when you upgrade your smartphone, your virtual credit cards will be preserved as long as you keep your NFC SIM.
You must install your bank’s mobile app on your new NFC Mobile Payments-enabled smartphone to make a transaction.
If your phone is lost or stolen, contact TELUS to
disable your phone
to prevent unauthorized use.
To remove your virtual credit cards from your NFC SIM, you must contact the partner directly. TELUS does not have the ability to alter or delete virtual credit cards on the partner’s behalf.
Data costs and other fees
Outside of standard data fees, TELUS does not charge any additional fees for using the NFC SIM.
Only the process of adding, updating, and deleting virtual credit cards will use the data network. No data charges are incurred when conducting payment transactions.