How to launch, sign up for or access Netflix on Optik TV.
How to sign up for Netflix in a TELUS Optik TV package
You require a Netflix account to access the Netflix app. If you are already subscribed to Netflix, launch the app and enter your Netflix credentials to begin.
and add Netflix as your Premium Content selection.
If you are an
existing Optik TV customer
and want to get Netflix through TELUS, you can add Netflix as one of your Premium selections on your current Optik TV package or change to a new Optik TV package by following the steps below:
Once you add Netflix to your Optik TV package, follow the steps below to activate your new Netflix account or link your existing Netflix account to Optik TV. You can do so either through
web activation
or right on your
set-top box
.
Web activation
Once you complete your order, you will receive the following activation email on the email address we have on file on your TELUS account. Select
Set Up Now
to log in to My TELUS.
Once you’ve logged into My TELUS, select
Link my Netflix account
, as shown below.
Once you’ve done that, you will be redirected to the Netflix website. If you’re new to Netflix, you will be asked to create an account using the email address that you provided to TELUS.
Note
: Please save your sign-in information as you will need this for accessing Netflix on other devices. If you are an existing Netflix subscriber, you’ll be asked to validate your email address and password, and confirm if you would like to activate it with TELUS. If the email address provided does not match your Netflix account email, you can sign in with your correct email to activate your account with TELUS.
Set-top box activation
Important
: This step is only available on 4K set-top boxes and TELUS TV Digital Boxes. Alternatively, if you have a 4K digital box, you can activate Netflix right on Optik TV.
Launch the
Netflix app
on your set-top box and select
Get started
. You can then start watching instantly.
How to launch Netflix on Optik TV
To launch Netflix on a 4K Digital Box:
Press the
apps/interactive
button on your remote control and select
Netflix
,Or
Tune to channel
422
and select
OK
To launch Netflix on a TELUS TV Digital Box, press the
Netflix
button on your TELUS TV Digital Remote, as shown below:
How to watch Netflix in 4K and HDR
Transform your Netflix viewing experience with the extraordinary intensity of 4K with over 600 hours of 4K content. To watch in 4K and/or HDR, you’ll need to:
A Netflix Premium plan is required to watch 4K content on the Netflix app, and is available for an additional $4 charge outside of your Optik TV combo. Netflix account activation required. Offer subject to change.
Data consumption when using Netflix
When using Netflix, video quality directly affects data usage. Standard definition (SD) uses about 1GB per hour, High definition (HD) uses about 3GB per hour and 4K uses about 7GB per hour.
Adjusting the data usage settings within your Netflix account is the easiest way to control the amount of data used while watching Netflix. Data usage settings may only be changed from a computer, and will apply to all devices currently attached to your Netflix account.
Be aware of two factors:
Netflix has an
Auto
setting. If selected, Netflix will deliver the optimal quality setting based on the speed of your Internet connection. So if you have a very fast connection, Netflix will deliver a higher quality signal
If you upgrade your Internet speed, your data usage may increase. This is because the faster speed allows for a higher quality image, which in turn consumes more data
If I’m an existing Netflix subscriber, does anything change with my Netflix account once I activate with Optik TV (My List, Preferences, etc.)?
No changes will be made to your My List, your Profiles or other preferences.
Will my Netflix still work on other devices if I have it as part of my Optik TV package?
Yes. Activating Netflix with Optik TV does not impact your ability to watch Netflix on your laptop, phone, or any other streaming device.
If I don’t have Netflix as part of my Optik TV package, can I still use Netflix with Optik TV?
Yes, but you will be responsible for paying for your services directly through Netflix, using a payment method of your choice.
The email address for my TELUS account is different from the one for my Netflix account. Can I still activate?
Yes. You’ll be prompted to confirm your email address when you activate, and if it’s incorrect you can sign in with your current Netflix account email.
Why was my email address provided to Netflix?
If you add Netflix as part of your Optik TV package, your email will be sent to Netflix to set up your Netflix account and ease account setup. This will only be used for provisioning and setup of your Netflix account.
For more information about what information is collected and shared by TELUS, please review
As part of the new Optik TV package, TELUS offers third-party billing for subscription services like Netflix.
I was billed twice by both Netflix and TELUS for my subscription. What do I do?
The cause of the double billing was due to signing up for Netflix as part of your Optik TV package without completing the activation steps, as your Netflix payment method was not linked to TELUS yet. For any Netflix account inquiries, please see the
If you want to be billed directly for Netflix, remove Netflix from your Optik TV package. Once you do, you can change your payment preferences with Netflix directly.
Can I take Netflix “à la carte” on top of an Optik TV package and be billed by TELUS?
This option is currently not available. You can enroll and manage your subscription (billing) directly with Netflix. Once you have a Netflix account set up, you can sign in and access Netflix through Optik TV.
Can I change from Netflix Premium to Netflix Standard, or vice versa?
If I move, does this impact my Netflix subscription?
No, as long as your Optik TV service continues at your new address. If Optik TV is not available at your new address, you’ll receive an email from Netflix to update your payment method.
If I downgrade or disconnect my Optik TV services, how will it impact my Netflix subscription?
If you downgrade to Optik TV Essentials, Lite, a package without premium content, or disconnect your Optik TV service, you’ll receive an email from Netflix asking you to update your payment method. TELUS will no longer manage your payment should you downgrade or cancel.
I think I created a new Netflix account by accident or misspelled my email address. How do I activate my proper Netflix account?
and we’ll help re-authenticate you to your proper account. We will need to disconnect your incorrect account and re-authorize to your proper account.
You’ll receive the Netflix activation instructions again where you’ll be able to connect your proper account.
Can I use Netflix gift cards with Optik TV?
No, but you can still use your gift cards if you remove Netflix from your Optik TV package, and then apply the gift cards as a payment method with Netflix directly. Once the gift cards are used, you can re-add your Netflix subscription back with TELUS.
I think someone is using my Netflix account without my authorization. What should I do?
and we’ll help re-authenticate and secure your account.
How do I remove the Netflix subscription from my Optik TV package?
You can remove your Netflix subscription through your My TELUS Account. You’ll be responsible for updating your payment method with Netflix after this point. If you wish to cancel your Netflix account altogether, remove it from your Optik TV subscription. Then log in to your Netflix account to cancel your subscription.