Netflix in your Optik TV package

Enhance your Optik TV experience with Netflix

Getting premium content is now easier than ever. You can add Netflix to select Optik TV packages and TELUS will pay the monthly subscription fee. Not only does this save you money, but if you are an existing Netflix subscriber you can keep your current account.

What’s included with a Netflix subscription

When you select Netflix as part of your Optik TV package, you’ll be able to choose either Netflix Premium or Netflix Standard. 

A Netflix Premium subscription includes the following benefits at an additional $4 outside of your Optik TV combo:

Unlimited viewing on up to four screens at a time
Access to 4K HDR, HD and SD content
Video download on up to four devices

A Netflix Standard subscription includes the following benefits at no additional cost outside of your Optik TV combo: 

Unlimited viewing on up to two screens at the same time
Access to HD and SD content
Video download on up to two devices

Signing up for Netflix in an Optik TV package

If you are a new Optik TV customer
, you can sign up for Optik TV
 and add Netflix as your Premium Content selection.

If you are an existing Optik TV customer
, you can add Netflix as one of your Premium selections on your current Optik TV package or change to a new Optik TV package by signing in to your My TELUS account
. Once there, select the Optik TV
 tab at the top of the page, then select Build a new combo
 and follow the directions on screen. If you have not created a My TELUS account, you’ll be able to create one at the sign-in.

Learn more about Optik TV and Netflix integration
 or contact us
 for support by phone, email, in-store or chat. 

Netflix activation and account linking instructions

Once you add Netflix in your Optik TV package, you’ll need to activate your new Netflix account or link your existing Netflix account to Optik TV. 

There are two ways that you can do this: 

Web activation

Once you complete your order, you will receive the following activation email to the email we have on file on your TELUS account. Select
Set Up Now
to log in to My TELUS.
Once you’ve logged into My TELUS, select
Link my Netflix account
, as shown below.
Once you’ve done that, you will be redirected to the Netflix website. If you’re new to Netflix, you will be asked to create an account using the email address that you provided to TELUS.
Note
: Please save your sign-in information as you will need this for accessing Netflix on other devices. If you are an existing Netflix subscriber, you’ll be asked to validate your email address and password, and confirm if you would like to activate it with TELUS. If the email address provided does not match your Netflix account email, you can sign-in with your correct email to activate your account with TELUS.
Set-Top Box Activation

Important
: This step is only available on
4K Set-Top Boxes
. Alternatively, if you have a 4K digital box, you can activate Netflix right on Optik TV. Simply launch the Netflix app on your Optik 4K digital box and select
Get started
.
Note
: The images below may differ from what you see on your screen.

You will be asked to confirm your email address that is linked to your TELUS account. Once you have confirmed your email, you can start watching instantly.

After confirming your email, you’re all ready to go. If you have not previously signed into Netflix on Optik TV, you can do so now using the account information you activated with TELUS. 

Frequently asked questions

I’ve never signed up for Netflix before. What’s the process?

Once you add Netflix to your Optik TV package, you’ll be sent an email with instructions on how to create an account and activate it with Optik TV. You’ll be able to use this account to access Netflix on other devices. 

I already have a Netflix account, can I connect it to my Optik TV package?

Yes. When you add Netflix to your Optik TV package, you’ll be sent an email with activation instructions. After signing in to your My TELUS account, scroll down to the Premium Content section and select Link my Netflix account
, and you’ll be directed to Netflix to activate your account with Optik TV. Alternatively, you can activate through the Netflix App on your Optik TV 4K digital box.

If I’m an existing Netflix subscriber, does anything change with my Netflix account once I activate with Optik TV (My List, Preferences, etc)?

No changes will be made to your My List, your Profiles, or other preferences. 

Will my Netflix still work on other devices if I have it as part of my Optik TV package?

Yes. Activating Netflix with Optik TV does not impact your ability to watch Netflix on your laptop, phone, or any other streaming device. 

If I don’t have Netflix as part of my Optik TV package, can I still use Netflix with Optik TV?

Yes, but you will be responsible for billing directly with Netflix using a payment method of your choice.

Now that Netflix is included in my Optik TV package, will Netflix still use my internet bandwidth?

Yes. This does not change if you have Netflix as part of your package or not. Learn more about data consumption with Netflix
.

The email address for my TELUS account is different from the one for my Netflix account. Can I still activate?

Yes. You’ll be prompted to confirm your email address when you activate, and if it’s incorrect you can sign in with your current Netflix account email.

Why was my email address provided to Netflix?

If you add Netflix as part of your Optik TV package, your email will be sent to Netflix in order to set up your Netflix account and ease account setup. This will only be used for provisioning and setup of your Netflix account. This is outlined in our Customer Service Agreement and Terms and Conditions for Optik TV
. 

For more information about what information is collected and shared by TELUS, please review The TELUS Privacy Commitment
. 

How does billing work for Netflix?

As part of the new Optik TV package, TELUS offers Third-Party Billing for subscription services like Netflix.

I was billed twice by both Netflix and TELUS for my subscription. What do I do?

The cause of the double billing was due to signing-up for Netflix as part of your Optik TV package without completing the activation steps, as your Netflix payment method was not linked to TELUS yet. For any Netflix account inquiries, please see the Netflix Help Center
.

Billing for my Optik TV package and Netflix subscription overlaps. Can I get a partial refund?

As TELUS pro-rates billing for the remaining days in the month, any overlapping bill inquiries can be directed to Netflix via their Help Center
.

What if I want Netflix to be billed directly to me (through Netflix, not TELUS)?

If you want to be billed directly for Netflix, remove Netflix from your Optik TV package. Once you do, you can change your payment preferences with Netflix directly.

Can I take Netflix “à la carte” on top of an Optik TV package and be billed by TELUS?

This option is currently not available. You can enroll and manage your subscription (billing) directly with Netflix. Once you have a Netflix account set up, you can sign in and access Netflix through Optik TV.

Can I choose a different Netflix subscription plan instead of Netflix Premium as part of my Optik TV package?

Yes, you can choose Netflix Standard with your Optik TV package if you prefer. However, Netflix Basic is not included as part of Optik TV packages.

Can I change from Netflix Premium to Netflix Standard, or vice versa?

Yes. You can manage your Netflix account plan via My Telus
 or by contacting us
.

If I move, does this impact my Netflix subscription?

No, as long as your Optik TV service continues at your new address. If Optik TV is not available at your new address, you’ll receive an email from Netflix to update your payment method. 

If I downgrade or disconnect my Optik TV services, how will it impact my Netflix subscription?

If you downgrade to Optik TV Essentials, Lite, a package without premium content, or disconnect your Optik TV service, you’ll receive an email from Netflix asking you to update your payment method. TELUS will no longer manage your payment should you downgrade or cancel.

I think I created a new Netflix account by accident, or misspelled my email address. How do I activate my proper Netflix account?

Contact us
 and we’ll help re-authenticate you to your proper account. We will need to disconnect your incorrect account and re-authorize to your proper account. You’ll receive the Netflix activation instructions again where you’ll be able to connect your proper account. 

Can I use Netflix gift cards with Optik TV?

No, but you can still use your gift cards if you remove Netflix from your Optik TV package, and then apply the gift cards as a payment method with Netflix directly. Once the gift cards are used, you can re-add your Netflix subscription back with TELUS.

I think someone is using my Netflix account without my authorization. What should I do?

Contact us
 and we’ll help re-authenticate and secure your account. 

How do I remove the Netflix subscription from my Optik TV package?

You can remove your Netflix subscription through your My TELUS Account
. You’ll be responsible for updating your payment method with Netflix after this point. If you wish to cancel your Netflix account altogether, remove it from your Optik TV subscription, then log in to your Netflix account to cancel your subscription. 